Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenn Bonnesen

Albuquerque,NM

Summary

Dynamic Office Manager with extensive experience at Gregory Martin D.M.D, excelling in customer service and office administration. Proven track record in enhancing team productivity and streamlining operations. Skilled in billing and conflict management, I effectively resolved disputes while maintaining a harmonious workplace, ensuring exceptional patient care and satisfaction.

Overview

24
24
years of professional experience

Work History

Office Manager/ Dental Coding and Billing

Gregory Martin D.M.D
01.2005 - 02.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Dental Assistant

Gregory Martin D.M.D
06.2001 - 12.2007
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Verified patient insurance eligibility and benefits.

Medical Biller

New Horizon Infusion Service
01.2023 - 05.2025
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Organized filing system for patient records, expediting access to essential documents when needed.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.

Education

Medical Billing And Coding -

Ensign College
Provo, UT

Associate Of Applied Science -

Utah Valley University
Orem, UT
05.2005

Taylorsville High School
Taylorsville, Utah
05.2003

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Data entry
  • Billing
  • Bookkeeping
  • Document management
  • Credit and collections
  • Mail handling
  • Scheduling
  • Staff management
  • Conflict management

Timeline

Medical Biller

New Horizon Infusion Service
01.2023 - 05.2025

Office Manager/ Dental Coding and Billing

Gregory Martin D.M.D
01.2005 - 02.2012

Dental Assistant

Gregory Martin D.M.D
06.2001 - 12.2007

Taylorsville High School

Medical Billing And Coding -

Ensign College

Associate Of Applied Science -

Utah Valley University

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