Jenn Brown
Fort Myers
Summary
I am a results-driven professional recognized for strong collaboration, proactive problem-solving, and a proven ability to take initiative in dynamic environments. Adept at building and nurturing trust-based relationships with colleagues, clients, and stakeholders to drive team success and achieve organizational objectives. Committed to fostering open communication and a positive team culture, while delivering innovative solutions to complex challenges.
Overview
8
8
years of professional experience
Work History
Practice Support Services, Associate
Gartner
Fort Myers
09.2023 - Current
- Analyzed and prioritized support tickets for timely resolution.
- Assisted in developing training materials for end-users and staff.
- Created detailed reports of all service activities for management review.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Evaluated existing processes and procedures for potential areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Managed cross-functional teams to ensure project alignment and collaboration.
- Facilitated regular meetings to track progress and address challenges.
- Mentored junior team members on best practices in project management.
- Communicated updates to stakeholders on project status and changes.
- Managed the day-to-day operations of projects including tracking progress, resolving issues and making adjustments as necessary.
- Streamlined project processes to increase efficiency and reduce time to delivery.
- Prioritized tasks and assignments to maintain project momentum and meet critical deadlines.
- Facilitated communication between project stakeholders to align expectations and project goals.
- Oversaw project lifecycle from initiation to closure, ensuring milestones and objectives were met.
- Led cross-functional teams to deliver projects on time, within budget, and according to specifications.
- Participated in professional development opportunities to stay current with industry trends and technologies.
Administrator
Forrester, Hart, Belisle & Whitaker,.PL
Fort Myers
10.2017 - 09.2023
- Managed office communications and ensured timely responses to client inquiries.
- Maintained accurate records and updated client databases regularly.
- Supported project management by organizing documents and tracking deadlines.
- Assisted in the preparation of reports and presentations for stakeholders.
- Developed procedures to streamline administrative tasks and improve efficiency.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
Skills
- Service documentation
- Process improvement
- Database management
- Team collaboration
- Problem solving
- Time management
- Stakeholder engagement
- Project coordination
Affiliations
- Gartner Pi Crew Participant.
Timeline
Practice Support Services, Associate
Gartner
09.2023 - Current
Administrator
Forrester, Hart, Belisle & Whitaker,.PL
10.2017 - 09.2023
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