Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Jennifer Carr

Jennifer Carr

Holbrook,MA

Summary

Knowledgeable and passionate professional with extensive experience in education and customer service.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and empathetic with exemplary dedication for developing relationships, cultivating personalized experiences and creating a positive, quality interaction with each person.

Overview

9
9
years of professional experience

Work History

Member Service Counselor

AAA Northeast
07.2022 - Current
  • Actively listens to members, handling concerns, inquiries, suggestions and complaints promptly and courteously while escalating major issues to supervisors
  • Delivers prompt, exceptional customer service to every member by processing transactions swiftly and offering individualized experiences, leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Demonstrates empathy and resolves problems swiftly to maintain member satisfaction
  • Updates account information to maintain customer records
  • Verifies customer identification and documentation for compliant transactions
  • Responded proactively and positively to rapid change
  • Actively seeks out opportunities for learning and personal growth (extra training, DEI & Women’s Empowerment Committees, and frequent volunteering)
  • Collaborates with staff to enhance customer service experience and exceed team goals through effective customer satisfaction rates
  • Helps large volume of members every day with positive attitude, high energy, professionalism and focus on customer satisfaction
  • Learns internal systems and related service role duties to provide skilled team backup in handling customer demands, maintains up-to-date knowledge of product and service changes, as well as industry best practices to optimize customer satisfaction

Special Education Paraprofessional

Braintree Public Schools
08.2021 - 05.2022
  • Adapted equipment and technology, boosting student engagement and motivation
  • Created positive and inclusive classroom environment by helping students develop skills and relationships
  • Delivered efficient instruction by assisting with lesson planning and materials preparation
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
  • Encouraged independent thought, good judgment and expression of original ideas
  • Maintained positive attitude and affirmatively communicated with each student and their educational support team
  • Offered students support through special accommodations, extra assistance, and assessments
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution

Paraprofessional and Language Arts Teacher

Braintree Public Schools
08.2017 - 08.2021
  • Created culture of inclusion, respect and collaboration in classroom
  • Developed and implemented variety of instructional strategies to meet diverse needs of students
  • Evaluated academic skills of each student through verbal assessments, graded assignments and standardized tests
  • Frequently sought out and completed additional training to maintain professional growth
  • Led interesting and diverse group activities to engage students in course material
  • Promoted effective verbal and written communication through listening, speaking, reading and writing practice
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways

Paraprofessional

Holbrook Public Schools
09.2016 - 06.2017
  • Maintained order and structure in classroom
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation

Pride Center Student Educator

Bridgewater State University, GLBTA Center
01.2015 - 03.2016
  • Strong Dedication to Diversity, Equity, and Inclusion
  • Provided welcoming, inclusive and safe space for community members
  • Responsible for event planning from brainstorming fun and informative events to organizing, scheduling, staffing, and arranging for space and catering accommodations within a modest budget
  • Used social media to advertise events and advocate for social justice

Education

Bachelor of Arts - English

Bridgewater State University
Bridgewater, MA
05.2017

Skills

  • Active Learning & Listening
  • Activity Planning & Event Coordination
  • Calm & Professional Under Pressure
  • Community Engagement & Exceptional Customer Service
  • Complex Problem-Solving & Critical Thinking
  • Creativity, Adaptability, & Flexibility
  • Data Entry & Editing Skills
  • Interpersonal Verbal & Written Communication
  • Passion for Research, Personal Growth, & Educational Opportunities
  • Regulatory Compliance & Confidentiality
  • Relationship Cultivation & Management
  • Understand & Support Personal Needs

Timeline

Member Service Counselor

AAA Northeast
07.2022 - Current

Special Education Paraprofessional

Braintree Public Schools
08.2021 - 05.2022

Paraprofessional and Language Arts Teacher

Braintree Public Schools
08.2017 - 08.2021

Paraprofessional

Holbrook Public Schools
09.2016 - 06.2017

Pride Center Student Educator

Bridgewater State University, GLBTA Center
01.2015 - 03.2016

Bachelor of Arts - English

Bridgewater State University

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Jennifer Carr