Jenn Clarke
Orlando,FL
Summary
Passionate, dedicated, and attentive human resource professional with ten years of diverse resort experience. Specialties include skillfully responding to challenges with inventive solutions, adapting to changing environments, and building trust with individuals. Committed to utilizing training and experience to tackle new professional challenges.
Overview
8
8
years of professional experience
Work History
Trainer, Talent Development - Operations
Universal Orlando Resort
08.2021 - Current
- Facilitates divisional and safety orientations and training. Ensuring that content is up to date, beneficial, and engaging while immersing new employees in company culture
- Communicate with the divisional leadership team to ensure that training compliance is met. Developing various approaches to highlight potential opportunities.
- Oversees new hire onboarding to ensure timely completion.
- Engages with new hires to ensure that they are prepared for their new role. Having coaching conversations to offer reassurance, when needed.
- Cultivate interpersonal skills by establishing and sustaining positive professional connections with client groups and peers.
- Tracks key metrics to understand the program's effectiveness, using results to refine training courses.
- Conducts preliminary analyses to determine departmental needs and performance gaps.
- Prepare and present supplementary learning materials to support structured training.
Hostess
Universal Orlando Resort
06.2020 - 08.2021
- Controlled dining area with effective organizational and time management strategies that prioritize balancing guest and business needs with meticulous attention to detail.
- Mentored newly hired team members on the restaurant's procedures and safety protocols.
- Facilitated positive first impressions for guests through friendly greetings and genuine enthusiasm for their visit.
- Provided exceptional guest service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in mind to avoid overbooking.
- Proven ability to learn quickly and adapt to new situations.
Team Captain
Universal Orlando Resort
04.2016 - 06.2020
- Trained and coached team members, explaining performance and behavioral expectations and providing feedback and recognition.
- Aided management with continuous implementation of guest service and operational standards.
- Sustained open channels of communication between management and hourly team members in both guest-facing and culinary roles.
- Led daily shift meetings for front-of-house workers.
- Managed and supported all aspects of venue's daily operations.
- Assigned duties and monitored employee performance to ensure that department policies and procedures were followed.
Education
ASSOCIATE OF ARTS - General Studies
Valencia College
Orlando, FLSkills
- Organization
- Analytical and Critical Thinking
- Collaboration
- Adaptability
- Time Management
- Creativity
- Conflict Resolution
- Empathy
- Communication
- Coaching
- Microsoft Office Suite
- Data Analysis
Timeline
Trainer, Talent Development - Operations
Universal Orlando Resort
08.2021 - Current
Hostess
Universal Orlando Resort
06.2020 - 08.2021
Team Captain
Universal Orlando Resort
04.2016 - 06.2020
ASSOCIATE OF ARTS - General Studies
Valencia College