Jenn Dance

• Uphold Company Vision and Values in asset development of and ensures execution of all maintenance programs relating to the interior and exterior conditions and appearance of the property, assuring the highest levels of tenant satisfactions.
• Communicated market developments, portfolio changes and annual performance information to clients.
• Developed rebalancing strategies to minimize risk exposures.
• Manages onsite staff, if any, to include Assistant Manager and all Maintenance Technicians.
• Maintains budget parameters and is constantly reviewing/rebidding expenditures.
• Participates in the selection of contract services, vendor negotiation of service agreements and day-to-day monitoring of vendor performance to ensure full compliance of standards established within the service agreement.
• Works with staff to set and attain meaningful performance and developmental goals. Monitor the progress of staff goals and provide appropriate support.
• Addresses necessary issues to keep unsatisfactory performance, disruptions and discontent to a minimum.
• Assists Leasing Agent and Building Engineer in the process of new tenant construction build-out including maintaining tenant improvement cost totals.
• Performs annual lease audits and monthly property inspections; maintains current certificates of insurance on all tenants.
• Invoices and ensures collection of monthly rent and all other receivables.
• Maintains current tenant amenities and develops new ideas to aid in tenant relationship- building and retention.
• Maintains community and professional relations by participating in related organizations.
• Event planning and fundraising.

2022-2023

• Administer property management functions related to leases and licenses on harbor property. Develop recommendations regarding proposed development and property utilization of harbor real property and water areas. Negotiate, prepare and recommend lease, license and operating agreements. Review leases, licenses and special events applications; recommend periodic revisions to leases/licenses; review tenant revenues and cost of harbor services provided to tenants.
• Perform research and analysis on matters relating to property management and revenue generation from use of Harbor District facilities.
• Promote and develop revenue producing activities within harbor. Review and develop various current and proposed procedures to determine potential for increased efficiency and income for harbor services.
• Analyze and recommend policies for various aspects of harbor operations including the most effective utilization of harbor resources.
• Develop, recommend, and implement Harbor District policies regarding administrative operations of the harbor, including property management and administrative related programs. Develop policy implementation procedures.
• Perform administrative functions of Personnel Manager for Harbor District.
• Manage the Administration and Accounting departments, including strategic planning,
  hiring, supervision, and training. Exercise specific supervision over Accounting Supervisor and Administrative staff. Manage guest service staff and merchandising operations.
• Plan, organize, and set work priorities for the Administration and Accounting departments.
• Coordinate and prepare annual Enterprise Fund, General Fund, Special Projects and Capital Projects budgets.

• Conduct secret shops to multiple entities that provide guest service including retail, tourism, restaurants, hotels and airlines. Provide excellent guest service to clients. Facilitate all guest service matters and provide excellent service.
• Travel and work directly with Chamber, CVB, and City partners.
• Complete extensive shopping experience details and feedback to assist businesses in improving their guest experience which results in increased sales and customers.
• Financial success of the company which includes forecasting, account management, budgeting and payroll.
• Hire and recruit talent that is self motivated, detail oriented and productive.
• Recruiting, sourcing, system management, employee training, new hire paperwork, audit compliance. Developed several team and was an intricate part in the training and development of staff. Created and assisted in training program for employees to assist them in their success and development. Execute all HR compliance in accordance with federal laws and regulations.
• Social Media and marketing, community relationships and events.
• Assist businesses with fiscal management, operations, budgeting and marketing strategies that will result in increased financial success. Analyze business merchandising strategies and provide merchandising solutions to increase profitability and client interest.
• Led a team of sales representatives across multiple states to meet and exceed quarterly sales targets by 20%
• Developed strategic partnerships with key clients to increase market share and drive revenue growth by 15% year-over-year
• Collaborated with cross-functional teams to streamline operations and improve customer satisfaction levels by 25%
• Conducted regular performance evaluations and provided coaching to employees to enhance their sales skills and drive results

• Ensure the financial success of the property including sales results, customer service, operational excellence, business administration, leasing, expense management, revenue generation, budgeting and daily financial reporting to corporate delegates.
• Train and develop staff in a fast pace, constantly changing business of retail and property management. Director of Business Development.
• City and community relationships, training and developing for events, coordinating and implementing on and off site events, customer loyalty, tourism, media correspondence, and detailed reporting daily to corporate delegates. Professional involvement with all departments of the City of Pismo Beach including strong relationships with the Mayor, City Manager, CVB, Chamber of Commerce and other municipalities.
• Recruiting, sourcing, system management, employee training, new hire paperwork, audit compliance, Human Resources. Developed several teams and was an intricate part in the training and development of the staff.
• Managed and implemented contract for the California Welcome Center in partnership with the City of Pismo Beach and the California Visitor’s Bureau. Facilitated merchandising schematics, new floor sets and guest service matters. Provided excellent customer service to all tourists and mall customers.
• Oversee a portfolio of commercial and residential properties, managing tenant relations, lease renewals, and property maintenance to ensure high occupancy rates and tenant satisfaction.
• Conduct market research and analysis to stay informed of industry trends, competitor activity, and emerging opportunities, thereby informing decision-making and guiding the development of targeted marketing campaigns.
• Identify new business development opportunities, negotiate partnerships and agreements with vendors, and lead cross-functional teams to execute strategic initiatives that drive revenue growth.
• Collaborate with internal stakeholders, external partners, and industry professionals to enhance the visibility and reputation of properties, drive brand awareness, and achieve business development goals.
• Develop and implement marketing strategies to attract new tenants, utilizing a mix of traditional and digital marketing channels to drive leasing activity and maximize revenue.

• Lead all aspects of the business including financial goals, operations, employee culture, performance management, customer care, business team, Genius team.
• Product launches and new product training, community events, facilitated district hiring events, employee training seminars and daily business operations.
• Lead the process of opening several stores including hiring the team, store set up, and extensive new hire training events.
• Recruiting, sourcing, system mgmt, employee training, new hire paperwork, audit compliance, Human Resources. Developed several teams and was an intricate part in the training and development of the staff.
• Fostered a positive and inclusive work environment through effective communication and team-building activities
• Collaborated with other department managers to address cross-functional challenges and drive overall organizational success