Jenn Ellis
Cheyenne,WY
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Kum & Go
Cheyenne, WY
05.2021 - 07.2024
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to Hiring Manager on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
Lead Teacher
Bright Kids Learning Center
Cheyenne, WY
05.2014 - 09.2020
- Organized field trips or extra-curricular activities for students under their supervision.
- Coordinated professional development activities for teachers within the department.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Assisted in resolving conflicts between students, families, and staff members.
- Assisted in providing a safe and secure environment for children.
- Provided individual attention to each student as needed during class time.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Organized educational materials and resources to create an engaging learning environment.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Upheld cleaning protocols to maintain safe environment.
- Assisted with general cleaning duties such as sweeping floors, washing walls and cleaning bathrooms.
- Cleaning windows, walls, furniture and fixtures.
- Sanitize all surfaces using proper cleaning solutions.
- Performed wound cleaning, bandaging, splinting and taping.
- Cleaned up spills promptly using appropriate cleaning solutions.
- Used cleaning chemicals following proper guidelines.
- Performed laundry, cleaning and grocery shopping duties.
Education
High School Diploma -
Central High School
Cheyenne, WY05-2012
Skills
- Recruiting and interviewing
- Product and service knowledge
- Inventory and Stocking
- Inventory Management
- Customer Service
- Cleaning and sanitation
- Deep Cleaning Protocols
Timeline
Assistant Manager
Kum & Go
05.2021 - 07.2024
Lead Teacher
Bright Kids Learning Center
05.2014 - 09.2020
High School Diploma -
Central High School