Jenn Elaine Etheredge

• Created effective HOA initiatives within the department to foster a culture of continuous improvement and innovation.
• Took the most challenging associations into my portfolio for correction and mediation.
• Mentored junior staff members for professional growth and improved overall team performance.
• Streamlined processes by identifying areas for improvement and implementing innovative solutions to optimize efficiency.
• Delivered high-quality work within tight deadlines, contributing to the success of the division.
• Formulated long-term strategies aligned with broader organizational goals for operational needs within the Texas division.
• Enhanced team productivity by implementing efficient workflow systems and providing clear communication.
• Negotiated contracts with vendors effectively, securing optimal pricing and terms for the associations.
• Achieved Year End Budget goals through strategic planning, delegation of tasks, and effective financial reviews.
• Managed Operational and Reserve budgets prudently, ensuring resources were allocated effectively.
• Established team priorities, maintained schedules and monitored and guided new managers on performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention and learning.

Full scale start up going from zero properties to 37 associations in 24 months as a solo employee and partner of ATX HOA. Mixed portfolio of residential, retail, office and condominiums located in Central Austin, Downtown, Lake Austin and the Hill Country. Designed the company, operations to accounting utilizing Appfolio as the main software source of achieving this task.

• Company Overview: Portfolio of Office, Commercial and Residential properties upscale lakefront and downtown properties- step in as Lead in Crisis setting
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Specializing in liability and legal issues surrounding associations who have not been run effectively to avoid further expenses and damages
• Extensive legal communications and successful mediation of conflicts to assist in lawsuit avoidance
• Operational Budget guidance and expertise
• Application of two decades of experience to the benefit of each owner and each association.
• Portfolio of Office, Commercial and Residential properties upscale lakefront and downtown properties

• Management portfolio includes 45 Homeowner Associations out of 75 total.
• Large sales volume of units related to turn over from University investments
• Property & Asset management to promote cost savings and property values for long-term ROI, financial statements & reports, Budgets, Board Meetings, Annual Meetings, Vendor negotiations, Resale Certificates, Accounts Payable, Insurance, pro-active and urgent property repairs, site inspections, coordination of Turn from the HOA perspective (mass migration seasonally of thousands of students)
• Coordinate with real estate agents, title agents, property and asset managers, tenants, parents, owners, investors, contractors and developers
• Protect the HOA from legal issues by ensuring compliance to Documents & By-Laws.
• Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
• Assisted boards in updating governing documents to reflect current legal requirements.
• Enforced compliance with community regulations and guidelines.
• Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
• Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
• Reduced delinquency rates by implementing effective collection procedures.

• Residential & HOA Manager in extremely fast paced environment.
• Sole employee running high volume base of college students, first time owners & renters, Investment Owners, 200+ Unit/Home/Duplex, responsible for 3-10 work order requests per day on call 24/7 365
• Owner Financials, Statements, Proceeds, Rent & Collections, Property Inspections, Budgets, Lease Preparation & Execution, Retention A/R, A/P, Bank deposits, Project Management, HR, supervision of staff, Policy development, Corporate Books, 1099's, Capital Improvements, New Construction, Remodels
• Daily contact with Property Owners, CPA's, general public, vendors, parents, tenants, leasing agents and Brokers
• Vendor negotiations
• Security Deposits dispositions
• Make Ready's with expertise in the two week window on campus known as 'Turn' where you may have over a hundred units to make ready in 14 days or less.
• Oversaw move-in/move-out processes, ensuring smooth transitions.
• Maintained detailed records of tenant interactions, lease agreements, and maintenance requests.
• Improved Owner and tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
• Maximized occupancy rates by having a very high renewal rate as well as implementing effective marketing strategies.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Coordinated with legal counsel to resolve tenant disputes.
• Delivered emergency 24-hour on-call service for tenants on building issues.

• Large Investment portfolio consisting of over half a million square feet in Office buildings, Retail, Condos, Residential Apartments & Duplexes
• Asset Management, Accounting, A/P, A/R, Bank Recs, Paralegal work, Human Resources & Benefits Admin, Insurance claims, Lease Administration, Drafting all Commercial Retail & Office leases and renewals.
• Inspections, Budgets, Property Taxes on 300 parcels/Residential & Commercial, Vendor 1099's
• Extensive correspondence and public relations
• Ability to maintain absolute discretion with highly sensitive documents and timelines.
• Enhanced client satisfaction by resolving disputes promptly.
• Improved marketing to attract new investors.

• Report directly to Regional GM - A/P, Vendor Relations & Contracts, facility development, Development build out, budgets, public relations, HR, Financial Reports to HQ weekly, Property Inspections and tours for incoming residents.
• Responded to building emergencies.
• Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
• Interviewed maintenance employees.
• Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Supervised staff of 10 maintenance technicians in day-to-day activities.
• Established emergency response procedures.

• Twelve large Residential Home Owner Associations, Approximately 2000 Owners, Operating Budgets, Bookkeeping, Corporate Board Meetings, M.U.D Meetings, Annual Meetings, Deed Restrictions, & Disputes, Insurance, Amenity Center Operations, Architectural Control Committee projects and variances.
• Implemented preventive maintenance programs to protect assets and reduce repair costs.
• Pool and fitness facility maintenance, landscaping and new installation, renovations.
• Organized community events with committee members.
• Kept properties in compliance with local, state, and federal regulations.