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Overview
Work History
Education
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Jennifer Wilson

Jennifer Wilson

Customer Service
Buena Park,CA

Summary

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. CStrong communicator and negotiator able to foster relationships with key stakeholders and vendors.

Overview

22
22
years of professional experience

Work History

Co-Owner, Event Coordinator, Event Party Planner

KJCreativeParties
12.2016 - Current
  • Brainstormed and implemented creative event concepts and themes.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated florists, photographers, and musicians for events.
  • Managed event logistics and operations.
  • Consulted with customers to determine objectives and requirements for events.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Developed post-event reports to determine effectiveness of each event.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Established foundational processes for business operations.
  • Improved operational efficiencies to reduce costs and improve productivity.
  • Managed financial operations and investments to maximize profits and minimize costs.
  • Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
  • Coordinated schedules and timelines for events.

Office Manager, Towing Dispatcher

Top Towing
10.2015 - 05.2016
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • .Directed dispatching, routing, and tracking of 12 vehicles.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Maintained computer and physical filing systems.

Office Manager, Tow Dispatcher

Commercial Towing/ Papa's Auto
11.2005 - 05.2015
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Answered phone calls and responded to customer emails.
  • Monitored and tracked dispatch communication systems.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Tracked and monitored vehicle performance and maintenance.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Scheduled and organized delivery routes.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Back Office Lead Medical Assistant

Dr. John Cowles, MD
03.2001 - 12.2005
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of [Number]+ patients per day.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.

Back Office Medical Assistant

Dr. Alex Deyan MD
12.2003 - 11.2005
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Ordered prescription refills on behalf of existing office patients.
  • Helped doctors with patient procedures and examinations.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Certificate in Back Office Medical Assistant - Back Office Medical Assistant

Bryam College
Anaheim, CA
08.2000

No Degree - Accounting And Business Management

Orange County Community College
Costa Mesa, CA
05.1999

High School Diploma -

Newport Harbor High School
Newport Beach Ca
06.1997

Skills

  • Event Staffing
  • Business Growth
  • Meeting Planning
  • Vendor Coordination
  • Project Management
  • Vendor Negotiations
  • Event Logistics Management
  • Guest Relations
  • Event Supervision
  • Client Needs Assessment
  • Time Management
  • Business Administration
  • Records Management
  • Complex Problem-Solving
  • Operation and Control
  • Market Analysis
  • Cost Estimating
  • Schedule Management
  • Market Sales Assessments
  • Hospitality Management
  • Management of Financial Resources
  • Event Calendar Management
  • Managing Events Start to Finish
  • Contractual Obligations
  • Special Event Planning
  • Travel and Event Coordination
  • Contract Negotiation Skills
  • Client Relationship Development
  • Contract Execution
  • Selling Event Products and Services
  • Corporate Events Planning
  • Fundraising Events
  • Event Preparation
  • Client Meetings
  • Critical Thinking
  • Event Catering
  • Events Requirements Gathering
  • Catering Coordination
  • Venue Selection
  • Monitoring Events Planning Trends
  • Media Relations
  • Data Entry Software
  • Google Drive
  • Microsoft Excel
  • Pricing Negotiation
  • Vendor Relationship Management
  • Vendor Management
  • Technology Design
  • Wedding Trends Proficiency
  • Materials Preparation and Presentation
  • Accurate Documentation
  • Locating Venues
  • Excellent Verbal Communication Skills
  • Event Tracking
  • Serve Client Needs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Co-Owner, Event Coordinator, Event Party Planner

KJCreativeParties
12.2016 - Current

Office Manager, Towing Dispatcher

Top Towing
10.2015 - 05.2016

Office Manager, Tow Dispatcher

Commercial Towing/ Papa's Auto
11.2005 - 05.2015

Back Office Medical Assistant

Dr. Alex Deyan MD
12.2003 - 11.2005

Back Office Lead Medical Assistant

Dr. John Cowles, MD
03.2001 - 12.2005

Certificate in Back Office Medical Assistant - Back Office Medical Assistant

Bryam College

No Degree - Accounting And Business Management

Orange County Community College

High School Diploma -

Newport Harbor High School

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