Jenn Gray
Millis,MA
Summary
I am a dedicated hard worker who works multiple roles in my branch to assist customers and coworkers.
My background is heavy in physical labor but if this job requires physical requirements involving my shoulder, please contact me so I can contact my workers comp worker. (Wanting to disclose this due to workers comp stating I can't work a physical job until I am cleared)
Overview
15
15
years of professional experience
1
1
Certification
Work History
CSR/ Office Management
Summit Fire and Security
Mansfield, MA
01.2023 - Current
- Handles tasks for the team, invoicing, project management, answers phones, handles duties for management, inventory, office supply orders, customer resolution, assist customers.
- Processed invoices in accordance to established procedures.
- Performed data entry into accounting system software to process payments.
- Contacted vendors to follow up on late invoices.
- Documented all invoice processing activities in accordance with internal audit requirements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Reviewed expense reports submitted by employees ensuring accuracy before submitting them for approval.
- Created spreadsheets using Microsoft Excel to track financial information such as expenses and income statements.
Manager
Planet Fitness
Norton, MA
08.2022 - 01.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Fleet Management
Carvana
06.2020 - 10.2021
- Tow Truck Driver, Team Lead, Fleet management
- Detailing, customer service, customer resolution, inspections for the trucks in the am, make sure registrations are up to date, and that all trucks are operating safely.
- Oversaw maintenance activities such as vacuuming carpets and shampooing upholstery.
- Maintained detailed records of work completed on each vehicle including photos before and after detailing services.
- Checked quality of finished vehicles prior to releasing them back to customers.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Assisted with the loading and unloading of vehicles onto tow truck.
- Performed vehicle inspections prior to towing.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Followed company policies and procedures related to health and safety guidelines.
- Assisted customers in understanding how tow trucks work and what services are available.
- Repaired broken down vehicles on the side of the road when needed.
Landscaper
Transit Seeding
Norfolk, MA
08.2009 - 12.2015
- Completed day-to-day duties accurately and efficiently.
- Completed variety of physical labor tasks.
Education
No College Degree- did not finish community college
01.2014
SSPI Police Academy
05.2012
Massachusetts State 911 Public Safety Communications Academy
01.2011
Skills
- CRM Software
- Complaint Handling
- Information Security
- Account Updating
Certification
- Summit Fire, January 2023, Boston College Police Department Reserve Police Academy SSPI Foxboro Public Safety Communications Officer LTC CLASS A. RAD Instructor (Rape aggression defense) RAD instructor cert (rape defense) CTO (Communications Training Officer) EMD, NIMS, LED
- March 2018, January 2023
Timeline
CSR/ Office Management
Summit Fire and Security
01.2023 - Current
Manager
Planet Fitness
08.2022 - 01.2023
Fleet Management
Carvana
06.2020 - 10.2021
Landscaper
Transit Seeding
08.2009 - 12.2015
No College Degree- did not finish community college
SSPI Police Academy
Massachusetts State 911 Public Safety Communications Academy