Jenn Hass
Moorhead,MN
Summary
Diligent project manager with a background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager / Scrum Master – Marketing Operations
Lumen Technologies
10.2022 - 11.2025
- Delivered full lifecycle project management for enterprise-wide initiatives totaling $5M+ in budget oversight, ensuring 100% on-time, within-scope, and within-budget delivery while improving cross-departmental efficiency by 30%.
- Directed an Agile transformation across Marketing Operations, deploying Scrum and Kanban methodologies that increased delivery speed by 25%, reduced bottlenecks, and improved stakeholder visibility through real-time tracking.
- Spearheaded the deployment of Jira as the unified project management platform, standardizing workflows and training 75+ team members to improve accountability and operational visibility.
- Launched the execution of quarterly capacity and bi-weekly sprint planning frameworks, increasing sprint velocity by 20% and reducing project delays by 12% through optimized resource allocation.
- Partnered with senior leadership to define project scope, manage dependencies, and implement risk mitigation strategies, achieving a 95%+ project completion rate.
- Led execution of a Tier 1 promotional initiative that contributed to a 20% increase in Lumen's stock price through strategic, data-driven project delivery.
Project & Content Manager (Web / Digital)
DISYS (through Microsoft)
09.2018 - 10.2022
- Managed a global team of 10+ content producers supporting Microsoft Dynamics, delivering website migrations and brand refreshes across multiple international platforms.
- Oversaw migration of 10,000+ web assets to Microsoft's first commercial SharePoint CMS, ensuring compliance with governance, design, and security standards.
- Designed and implemented an internal content request system that reduced turnaround time by 45% and improved performance analytics.
- Partnered with IT, UX, and business stakeholders to automate workflows, streamline processes, and improve publishing efficiency.
Worldwide Production Manager
Xtreme Consulting (through Microsoft)
06.2009 - 09.2018
- Directed global production operations for Microsoft Dynamics marketing deliverables, ensuring quality and consistency across all regions.
- Developed scalable governance frameworks that increased delivery predictability and reduced rework.
- Collaborated with leadership to modernize workflows, implement technology improvements, and enhance overall project visibility.
Education
MBA - Management
University of Mary
Fargo, ND01.2009
BA - Communications – Public Relations & Advertising
Concordia College
Moorhead, MN01.2005
Skills
- Risk mitigation
- Stakeholder engagement
- Cross-departmental collaboration
- Workflow standardization
- Performance analytics
- Strategic planning
- Capacity planning
- Change management
- Project planning and development
- Project scheduling
- Team collaboration
- Relationship building
Certification
- Certified Scrum Master – Advanced (Scrum Alliance, 2024)
- Certified Scrum Master – Product Owner (Scrum Alliance, 2023)
- PMP Exam Preparation – 35 Contact Hours (PMTraining, 2024)
- Digital Marketing Strategy (Columbia Business School, 2022)
Community Leadership & Personal Experience
- Paper, Pretties & Dirt Blog and Social Media Group, Creator & Moderator, May 2019 to Current
Founded and manage a lifestyle blog and 12K+ member online community focused on authentic living, product reviews, and retail deals.
Partnered with national retailers to promote products through affiliate marketing, generating over $5 million in verified retail sales since launch.
Develop and execute all digital content, social media strategy, brand partnerships, and engagement campaigns, achieving industry-leading click and conversion rates.
Oversee end-to-end content planning, analytics tracking, and monetization strategy to sustain consistent audience growth and engagement.
- S.G. Reinertsen Elementary School PTAC, Board Member, August 2018 to Current
Elected to multiple leadership positions, managing events and initiatives for 700+ students and families.
Coordinated all fundraising events, social campaigns, and community outreach, raising over $170,000, increasing annual fundraising totals by 25% year-over-year for the not-for-profit organization.
Directed communications and social media strategy to enhance parent engagement and participation in school programs.
- Richland - Wilkin Kinship Program, Event Planner & Advocate, August 2008 to August 2022,
Planned and executed the annual fundraising events, securing local business sponsorships and driving donations around $10K annually.
Managed event logistics, marketing collateral, and budgets to support youth mentorship programs across the region.
Awards
Lumen Marketing Organization Awards – 2024 & 2025 (Leadership & Operational Excellence)
Presidential Volunteer Service Awards – 2023 & 2024 (100+ Hours of Community Service)
Timeline
Project Manager / Scrum Master – Marketing Operations
Lumen Technologies
10.2022 - 11.2025
Project & Content Manager (Web / Digital)
DISYS (through Microsoft)
09.2018 - 10.2022
Worldwide Production Manager
Xtreme Consulting (through Microsoft)
06.2009 - 09.2018
BA - Communications – Public Relations & Advertising
Concordia College
MBA - Management
University of Mary