JENNIFER MARTINEZ
El Paso,TX
Summary
A highly passionate student eager to learn and develop skills that lead to individual and team contributions to the field of clinical counseling. Self-directed and energetic with outstanding performance in both autonomous and collaborative environments. Experience working with diverse clients at all levels. Skilled at collaborating with internal and external teams to meet the needs of individual clients. Responded to customer communication promptly and professionally; Completed written and verbal reports with accuracy to inform team members and customers of activities completed and updates. Bilingual Counseling Intern with recognized skills in caring compassion yet disciplined. Pursuing anew entry-level position where understanding mental health disorders will be widely appreciated.
Overview
8
8
years of professional experience
Work History
High School Spanish Teacher
Jesus Chapel School
El Paso, TX
07.2022 - Current
- Used written exercises to test and develop reading and writing foreign languages.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Explored and implemented innovative use of technology in language education.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
Operations Manager
JENNIFER MARTINEZ, PG
El Paso, TX
10.2021 - 05.2022
- Continued from page 1)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Coordinated household cleaning service operations and managed client relations
- Improved process efficiency through effective inventory control in alignment with client standards
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
Business Owner / Operator
WedoitforU
El Paso, TX
01.2021 - 01.2022
- Successfully reestablished small business plan used in previous duty station
- Focusing on proving housekeeping to military families and the diverse communities in El Paso Tx.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Coordinated household cleaning service operations and managed client relations
Improved process efficiency through effective inventory control in alignment with client standards
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
Operations Manager
Jenny’s Services
Fayetteville, NC
01.2019 - 01.2021
- Built and maintained a profitable, small business able to transfer across diverse communities, delivering impactful cleaning services for homes ranging from 1,000 to 4,000 square feet
- Spearheaded all aspects of marketing/ communication to establish and grow the business, offering customer discounts to promote word-of-mouth advertising
- Provided clients with unparalleled, outstanding, caring, personal, above-and-beyond typical customer service to ensure satisfaction
- Performed a range of cleaning duties to meet customer needs, such as cleaning floors, wiping glass, washing and scrubbing walls, vacuuming carpets, and sweeping floors
Operations Manager
Bragg Bounce Rentals
Fayetteville, NC
01.2013 - 01.2017
- Recognized a potential market to supplement local family and community events with a kid-friendly activity, and implemented the opportunity to create a revenue stream, and branded the company by advertising on social media
- Maintained a favorable relationship with customers and local organizations by following up to gather data and utilizing the information to collaborate and grow the business
- Managed all aspects of the business from advertising, communication, scheduling, set up, dismantle, and payment; immediately resolved any issues with customers to ensure customer satisfaction in every transaction
- Provided employees with consistent and appropriate feedback to facilitate development and enhance the overall operation and ensured that all employees adhered to the company's uniform standards
Education
Master of Science - Clinical Mental Health
Thomas University
Thomasville, GA06.2024
Bachelor of Arts - Psychology
American Public University System
Charles Town, WV06.2022
Skills
- TECHNICAL COMPETENCIES
- Software:
- Microsoft Office Suite 365
- Operating Systems:
- Mac Microsoft Windows
- Lesson Planning
- Group and Individual Instruction
- Individualized Support
Languages
Spanish
Native or Bilingual
German
Limited Working
Timeline
High School Spanish Teacher
Jesus Chapel School
07.2022 - Current
Operations Manager
JENNIFER MARTINEZ, PG
10.2021 - 05.2022
Business Owner / Operator
WedoitforU
01.2021 - 01.2022
Operations Manager
Jenny’s Services
01.2019 - 01.2021
Operations Manager
Bragg Bounce Rentals
01.2013 - 01.2017
Master of Science - Clinical Mental Health
Thomas University
Bachelor of Arts - Psychology
American Public University System
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