Jenn Hickingbottom
Medford,OR
Summary
Dynamic leader with a proven track record at Fred Meyer, enhancing customer satisfaction and driving sales growth through effective team leadership and problem-solving. Excelled in staff training, achieving notable improvements in team performance. Skilled in customer service and sales strategies, fostering long-lasting client relationships and team collaboration.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Burlington
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Human Resources Manager
Fred Meyer
02.2011 - 08.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Corporate Trainer
Fred Meyer
01.2009 - 08.2021
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
Cashier
Fred Meyer
11.1994 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Manager
Fred Meyer
11.1994 - 02.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training and development
- Sales growth
- Staff development
- Policy enforcement
- Decision-making
- Team motivation
- Task delegation
- Employee scheduling
- Operations management
- Recruiting and interviewing
Timeline
Assistant Manager
Burlington
08.2021 - Current
Human Resources Manager
Fred Meyer
02.2011 - 08.2021
Corporate Trainer
Fred Meyer
01.2009 - 08.2021
Cashier
Fred Meyer
11.1994 - 08.2021
Sales Manager
Fred Meyer
11.1994 - 02.2011
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