Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hillyard

Anderson,SC

Summary

Dynamic Customer Service Representative with a proven track record at Lux Lox, enhancing team productivity through effective multitasking and conflict resolution. Skilled in customer relations and data entry, I foster collaborative environments that drive team morale and ensure high customer satisfaction. Committed to delivering exceptional service and solutions.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Lux Lox
2015 - 01.2026

Led initiatives to improve team productivity through effective multitasking strategies. Oversaw planning processes to align with project timelines. Fostered a collaborative environment to address challenges and enhance team morale.

Education

Bachelor of Science - Business Communication

Trevecca Nazarene University
Nashville, TN

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Building rapport
  • Technical support
  • Quality control
  • Clerical support
  • Live chat support
  • Filing
  • Dispute resolution
  • Customer education
  • Product sales
  • Product and service solutions
  • Multi-line phone talent
  • Coordination
  • Sales expertise
  • Assertiveness
  • Order fulfillment
  • Store maintenance
  • Recordkeeping strengths
  • Account updating
  • Research
  • Account management
  • Reading comprehension
  • Spreadsheets
  • Service upselling
  • Office equipment proficiency
  • Staff education and training
  • Conflict mediation
  • Proofreading
  • Retail store support
  • Stock management
  • Service standard compliance
  • Product promotion
  • Document control
  • Brand representation
  • Quality assurance controls
  • Escalation management
  • Shipping and logistics
  • Sales closing
  • POS systems expert
  • Information security
  • Product education
  • Business development
  • Receiving support
  • System implementation

Timeline

Customer Service Representative

Lux Lox
2015 - 01.2026

Bachelor of Science - Business Communication

Trevecca Nazarene University