Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenn Linder

Waukesha,WI

Summary

Dynamic customer service professional with a proven track record at Liban Landscape, excelling in customer needs assessment and conflict resolution. Achieved significant improvements in customer satisfaction through strategic thinking and effective CRM management. Adept at fostering strong relationships, enhancing retention, and driving process improvements to elevate service quality.

Overview

10
10
years of professional experience

Work History

Lead CSR

Liban Landscape
New Berlin, WI
06.2024 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Analyzed operational trends using data from CRM systems to make recommendations for continuous improvement of our services.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Identified opportunities for process improvement initiatives that enhance efficiency and improve overall customer experience.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

CRM/Sales

Seasonal Services
10.2022 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Made customers aware of current and new programs and services.
  • Experienced with Asset and Aspire customer relationship management (CRM) system.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

CSR

Villani Landshapers
Menomonee Falls, WI
08.2023 - 06.2024
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
  • Identified customer needs by asking questions and advising on best solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Account Manager/Sales

KEI Landscape
09.2015 - 10.2022
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.

Education

High School Diploma -

Brodhead High School
Brodhead Wi
05.1998

Skills

  • Customer Needs Assessment
  • Call Control
  • Strategic Thinking
  • Service Level Agreements
  • Customer Service
  • Data Entry
  • Administration and Reporting
  • Project Management
  • Client Interactions
  • Process Improvement
  • Employee Coaching and Motivation
  • Customer Relationship Management
  • CRM Software
  • Customer service
  • CRM management
  • Customer retention
  • Conflict resolution
  • Team supervision
  • Product knowledge
  • Multitasking
  • Quality control
  • Calm and professional under pressure
  • Understanding customer needs

Timeline

Lead CSR

Liban Landscape
06.2024 - Current

CSR

Villani Landshapers
08.2023 - 06.2024

CRM/Sales

Seasonal Services
10.2022 - Current

Account Manager/Sales

KEI Landscape
09.2015 - 10.2022

High School Diploma -

Brodhead High School

Similar Profiles

CREATE PROFILE