Jennifer Maxwell
Lewistown,MT
Summary
Highly organized Client Service Coordinator possesses strong communication, problem-solving, and multitasking skills, while maintaining empathy for the each clients situations and level of need. Skilled in building strong relationships with clients and providing quality service in a timely manner.
Overview
18
18
years of professional experience
Work History
Client Service Coordinator
State Of Montana DPHHS
01.2007 - Current
- Process applications and requests for benefits for programs such as SNAP Medicaid, and TANF
- Maintained accurate record-keeping with proactive attention to client information and reported updates, while maintaining a very high level of confidentiality.
- Interacted with clients both in person and remotely, providing program details, and helping to answer questions and resolve issues as necessary, all with a positive attitude and focus on service first and customer satisfaction.
- Attended regular continuing education opportunities to remain current and informed in processing client applications and resolving client issues.
- Proficient in researching and analyzing policy appropriate to the programs being processed.
- Proficient in the use of Microsoft Word, Excel, Outlook, PowerPoint, and OneNote. Also, proficient in the use of TEAMS.
- Participated in outreach with community partners in an effort to make the general population aware of the programs available to help those in need of services.
Education Director
Boys And Girls Club Of Lewistown
09.2005 - 12.2006
- Oversaw development and implementation of quality educational programs.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Observed teachers and students in classrooms to gather data and improve instruction.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with parents, board members, and staff.
- Oversaw electronic filing of all educational data with regards to the 21st Century Learning Grant, which provided a substantial portion of funding for programs offered at the club.
- Organized some "special programming" for certain groups, such as field trips, or special projects.
- Communicated with the Board of Directors on education progress and implementation of educational programs at the club.
- Participated in fundraising and community outreach to help support funding of programs and recruit kids/families in need of services.
Education
Bachelor of Science - Secondary Education Social Studied Broadfield
Montana State University - Bozeman
Bozeman, MT05.2021
High School Diploma -
Woodland High School
Woodland, WA06.1994
Skills
- Excellent customer service / relations skills
- Written and verbal ability to communicate concisely, appropriately, and in an empathetic manner as needed
- Proficient with Microsoft Windows Programs, such as Word, Excel, OneNote, Outlook, and PowerPoint
- Proficient on data entry and case processing with CHIMES - Combined Healthcare Information and Medicaid Eligibility System
- Ability to communicate and work as collaboratively as a team member or to work individually and remain focused and self-driven based on objectives provided
- Proficient in use of The Public Assistance User Guide and other such training tools, like Friday Updates, SNAP Chat, Line-Up meetings, quarterly training, and accessing similar trainings through eLearn
Timeline
Client Service Coordinator
State Of Montana DPHHS
01.2007 - Current
Education Director
Boys And Girls Club Of Lewistown
09.2005 - 12.2006
Bachelor of Science - Secondary Education Social Studied Broadfield
Montana State University - Bozeman
High School Diploma -
Woodland High School
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