Jenn Moisey
Sugarloaf,PA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training, and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Pennsylvania. Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to residents. Coordinate admission and discharge of residents. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Personal Care Home Administrator with over 20 years of successful experience administration, marketing, and medication administration. Recognized consistently for performance excellence and contributions to success in Senior Living industry.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Personal Care Home Executive Director
Laurels Senior Living
01.2017 - Current
- Oversees daily operation of facility.
- Maintain and safeguard residents' health and well-being.
- Maintains facility budget.
- Oversees each department.
- Directs planning, implementation, and evaluation of 24-hour, 7-day personal care home.
- Maintains staff scheduling.
- Oversees nursing department.
- Maintains hiring, training, and retaining team of dedicated employees.
- Oversight of all marketing and sales activities.
- Self-confident, engaging with warmth and passion for motivating and engaging positive approaches to individuals and in group settings.
- Ability to handle goals with urgency in everchanging environment while delegating tasks as needed.
- Participated in internal and external marketing for Senior Living/Memory Care.
- Adheres to company policies/procedures, including evaluation and revisions as required.
- Prepared departmental education/in-service training provided to team members.
- Coordinate and manage preparation for all state inspections and evaluations.
- Represents organization through professional demeanor.
- Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drive strategic improvements to enhance operational and organizational efficiencies.
- Align department vision, goals, and objectives with company strategy to achieve consistently high results.
- Exercise appropriate cost control to meet budget restrictions and maximize profitability.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Monitor compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built and maintain strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Represent facility to local public by giving presentations and speeches and participating in community events.
- Develop and implement organizational strategies to achieve set goals and objectives and secure long-term success.
- Defined company roles and responsibilities to establish and enhance processes.
- Collaborates with legal, accounting, and other professional teams to review and maintain compliance with regulations.
- Manages financial, operational, and human resources to optimize business performance.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Analyzes industry trends and tracked competitor activities to inform decision-making.
- Represents organization at industry conferences and events.
- Oversees divisional marketing, advertising, and new product development.
- Monitors key business risks and established risk management procedures.
- Follows performance- and merit-based evaluation system to assess staff performance.
- Leads recruitment and development of strategic alliances to maximize existing talent and capabilities utilization.
- Cultivate company-wide culture of innovation and collaboration.
- Initiated strategy to drive company growth and increase market share and profitability.
- Establishes and maintains strong relationships with customers, vendors, and strategic partners.
- Communicate business performance, forecasts, and strategies to investors and shareholders.
Director of Marketing and Business Development
Laurels Senior Living
05.2003 - 12.2016
- Generated all marketing materials for start-up company.
- Developed marketing campaigns to attract new residents and get attention from families of potential residents.
- Identified strategies to increase occupancy.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Wrote and distributed press releases to increase brand visibility.
- Improved website visibility through development and implementation of SEO strategies.
- Developed creative presentations, trend reports, and product data sheets.
- Devised content strategy to engage target audiences effectively.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
- Followed resident admission process based on federal and state laws.
- Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
- Coordinated interviews with prospective residents and family members to assess residents' care and needs.
- Handled inquiries from prospective residents and families to provide detailed information regarding admissions process.
- Collaborated with nursing team to develop and implement strategies to improve admissions process.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Developed and implemented strategies to increase number of residents.
- Implemented strategies to increase resident engagement and retention.
Sales Analyst
Paper Magic Group
08.2000 - 08.2003
- Derived and delivered business intelligence for $100 million product mix.
- Analyzed and forecasted marketing data and prepared strategies for senior management.
- Derived purchasing strategies, placed products, and delivered consultations for large retail chain stores.
- Developed tools and processes to help improve operational efficiency and enhance sales.
- Generated bar graphs, trend lines, and pie charts to represent sales data.
- Gathered, organized, and analyzed data, resolved discrepancies, and model information.
- Increased market share by devising plans based on research findings and data.
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales training.
Education
Ph.D. - Health Sciences
MCPHS University
Boston, MA12.2022
MBA - Marketing And Finance
Wilkes University
Wilkes-Barre, PA01.2001
BBA - Marketing
Wilkes University
Wilkes-Barre, PA05.1996
Skills
- Team Building
- Critical Thinking
- Daily Operations Oversight
- Customer Satisfaction
- Clinical Staff Management
- Facility Inspections
- Multidisciplinary team collaboration
- Training and mentoring
- Relationship building and retention
- Occupancy strategies
- Staff Assessments
- Leasing and Sales
- Government Regulations
- Human Resource Management
- Patient Care Assessment
- Establish Policies and Procedures
Certification
- Licensed Personal Care Home Administrator
- Direct Care Certification
- Medication Administration
Affiliations
- Pennsylvania Assisted Living Association (PALA) Member
- Lehigh Valley Health Network Advisory Board
- Hazleton Animal Shelter Treasurer
- United Charities Board Member
- Brandon's Forever Home Board Member
- MMI Board of Directors
- CAN DO Board of Directors
- Mid Penn Bank Luzerne County Advisory Board Member
- Mistletoe Ball Association Committee co-chair
- CAN DO Marketing Committee Chair
Timeline
Personal Care Home Executive Director
Laurels Senior Living
01.2017 - Current
Director of Marketing and Business Development
Laurels Senior Living
05.2003 - 12.2016
Sales Analyst
Paper Magic Group
08.2000 - 08.2003
Ph.D. - Health Sciences
MCPHS University
MBA - Marketing And Finance
Wilkes University
BBA - Marketing
Wilkes University
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