Jenn Morse
Pasco,WA
Summary
Dynamic HR Manager with a proven track record at Lowe's Home Improvement, adept in resolving employee relations issues and aligning HR initiatives with business goals. Excelled in maintaining confidentiality and ensuring compliance, showcasing Microsoft Office and Workday proficiency. Recognized for exceptional training and mentoring abilities, fostering a supportive and efficient work environment.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Lowes Home Improvment
02.2021 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Worked with management to improve payroll while creating a store environment that increased employee engagement by 14% in 1 year
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Customer Service Associate
Lowe's Home Improvement Center
10.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Was promoted to delivery coordinator after 6 months of working as a customer service associate
Assistant Manager
Great Clips
11.2011 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Bachelor Of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ08.2023
Skills
- HR policies and procedures
- Microsoft office proficiency
- Workday proficiency
- Kronos proficiency
- Training and mentoring
- Staffing
- Scheduling
Timeline
Customer Service Associate
Lowe's Home Improvement Center
10.2021 - 02.2023
Human Resources Manager
Lowes Home Improvment
02.2021 - Current
Assistant Manager
Great Clips
11.2011 - 05.2021
Bachelor Of Science - Industrial And Organizational Psychology
University of Phoenix
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