Jenn Moynihan
Roseville,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Specialist
City Of Roseville
Roseville, CA
08.2016 - Current
- Provided technical support and troubleshooting assistance to customers.
- Developed customer service policies and procedures in accordance with company standards.
- Resolved customer complaints promptly and efficiently.
- Designed, developed and provided staff training.
- Document and maintain policy and procedures for the Utility Billing team.
- Participate in testing projects for utility billing software upgrades.
- Creating new process documentation and project training plans.
- Well versed in obtaining sensitive information from customers, and other agencies.
Education
Business Administration
Solano Community College
Suisun, CASkills
- Escalation Management
- Documentation Review
- Corporate Processes and Procedures
- Training and Development
- Client Engagement
- Interdepartmental Communication
- Customer Service
- Troubleshooting
- Customer Relations
- Business Writing
Timeline
Senior Customer Service Specialist
City Of Roseville
08.2016 - Current
Business Administration
Solano Community College
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