Jenn Perez

• Handles Several different markets (Seattle, Reno, Washington, Las Vegas and all of Bay Area)
• Takes proactive steps to provide a safe and secure working environment to staff and
  visitors.
  • Ensures the delivery of high-quality customer service through regular contact with
  clients; Maintains Business Relationships; evaluates service quality and initiates
  corrective action, as necessary.
  • Ensures all security agents are in possession of valid Guard Cards and all required
  permits in compliance with PILB regulations and all other licensing requirements.
  • Conducts regular walk-throughs and security inspections for assigned facilities.
  • Where government projects are involved, serves as a liaison to government agencies
  concerning project security; assists with security clearance processing for employees
  working on government classified programs.
• Ensures scheduling is handled effectively to meet client requirements while controlling
  labor costs.
  • Performs Security Agent duties/responsibilities in the event of a shift vacancy; as
  needed to ensure that site is not left uncovered, by the Operations Manager which may
  result in working over the minimum 40 hours.
  • Maintains Security License and Armed License (if applicable) with the appropriate
  licensing division (depending on state) and attends required trainings.
  • Maintains Driver’s License required to drive company vehicles.
  • Performs other related duties as assigned.

• Interviews, hires, and trains security staff.
• Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.
• Prepares and conducts training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics.
• Ensures the delivery of high-quality customer service through regular contact with clients; evaluates service quality and initiates corrective action, as necessary.
• Represents Triumph Protection Group management and core values of security, service, and excellence for assigned account. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning and assessments; reviews and updates post orders.
• Coordinates security operations with account managers and account supervisors within assigned regional area.
• Reviews Area quality and efficiency of security operations and plans security for special and high-risk events and assists in emergency management and planning.
• Maintains existing business relationships using professional customer service and business practices.
• Provides input to company, Region and Area initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
• Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
• Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area management; plans, assigns, and directs work; coaches’ employees to enhance skills; carries out disciplinary actions as necessary.
• Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; and other required information.
• Ensures all security agents are in possession of valid security guard license and all required permits in compliance with local regulations.
• Attends meetings, professional seminars, or conferences to keep abreast of changes in executive legislative directives or new technologies impacting security operations.
• Required to work at job sites as needed to ensure that site is not left uncovered and to help reduce overtime requested by 24 hours/week at a site/event covering a paid position.
• Performs security agent duties/responsibilities in the event of shift vacancy as needed by the Operations Manager which may result in working over the minimum 40 hours. • Maintains Security License and Armed License with the appropriate licensing division (depending on state) and attends required trainings.
• Maintains Driver’s License required to drive company vehicles.
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
• Other duties as assigned. Required Skills/Abilities:
• Knowledge of security operations.
• Knowledge of business operations management.
• Use of computer and spreadsheet software.
• Planning, organizing and leadership skills.
• Ability to hand multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular use of vehicle in the performance of duties, must be able pass our insurances requirements to drive a company vehicle.

• responsible for recruiting qualified applicants, conducting interviews with job applicants.
• assisting new employees through the pre-hire checklist (including organizing their pre-hire documents, answering questions, assisting HR team, etc)
• posting job ads and monitoring job boards, maintaining employee files, assisting with case assignment and scheduling.
• responsible for maintaining social media platforms and contributing to social media marketing campaigns.
• attending regional job fairs or recruitment events, partnering with colleges, and setting up hiring events throughout the region.
• HR documentation for employees (W-2's, I-9's, background screenings, etc.)

• Provide guidance and direction to operators processing emergency and non-emergency calls-for- service through radio dispatch, phone, and email.
• Supervise over 10 Operators on day-to-day GSOC activities and liaison as necessary with Operations and/or escalate to Global Security Leadership when needed.
• Provide verbal, written, and electronic pass down information from shift to shift.
• Project coordination, attend meetings, and communicate updates to team.
• Attend/conduct daily briefings with staff that include hot topics, trainings, and event debriefs.
• Provide regular verbal and written feedback.
• Complete annual written performance evaluations.
• Provide response to management requests for safety and/or security events, issues, staffing deficiencies and other concerns.
• Monitor and maintain time keeping systems, attendance records, and coordinate administrative scheduling.
• Liaison with People Team as necessary for any concerns.
• Ensure GSOC maintains confidentiality of sensitive information.
• Occasionally work special events or details that may take place outside of GSOC.
• Monitor trainee/trainer relationships and progress during on job training.
• Communicate effectively with key partners within Global Security , such as Standard Deployment Watch Commanders, Contracted Security Team, and Building and Event Corporate Security Managers.
• Author and update policy and procedures as necessary.
• Utilize myriad of security and productivity related software applications such as: access control systems, CCTV, electronic surveillance systems, panic and entry alarms, fire alarms in company buildings, computer aided dispatch (CAD).
• Maintain full awareness of functionality of GSOC enterprise systems to ensure working order.
• Escalate to appropriate support team as necessary for system evaluation.
• Monitor and maintain status of field personnel and property, analyze situations accordingly and take effective action to help ensure safety and security.
• Maintain accurate records of all calls and prepare reports after priority or critical incidents for management review and awareness.
• Approve operator completed maintenance and field service requests to ensure proper operation of security devices.
• Provide GSOC work flow coordination to ensure radios transmissions, phone calls, and alarm processing is occurring in effective and expedient manner.
• Maintain familiarity with Apple world wide regions, campuses, and world facilities.
• Coordinate with Public Safety (law, fire, medical) for emergency services as needed.
• Perform routine clerical work, specialized research, and presentations as needed.
• Adhere to highest ethical standard in conduct with all others.
• Demonstrate willingness to be proactive to help ensure Apple GSOC remains world class operation.
• Take part in interview or testing process for new hires.
• Review and approve text and email notifications, summaries, audit requests, access control modifications, terminations reports, etc.

• Access control and visitor management - Control access to properties by maintaining entry logs, as well as granting admittance to on-site guests.
• Security Incident Reporting.
• Assist clients with low- to mid-level concerns, i.e.; scheduling, property management, etc.
• Keep Daily Activity Report for all day to day activities at post.
• Prevent unauthorized entry into office workspace.
• Take and distribute messages as appropriate.
• Badge management, including creation and disabling of badges.
• Mail distribution and management.
• Act as point of contact and provide general administrative support to employees as needed.
• Secured 100 + doors in office and main building
• Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement
• Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority

• Learn, interpret and enforce facility rules and regulations Exercise sound judgment and take appropriate action in emergency situations.
• Maintain firm discipline in fair and tactful manner.
• Establish and maintain effective working relationships with staff members, fellow officers, law enforcement personnel and other representatives Write reports and keep records Evaluate and handle tension-filled, stressful and crisis situations effectively work under stress Solve all Officer issues that arise in office regarding projects.
• Act as point of contact and communicate project status adequately to all officers.
• Maintain cleanliness and safety of assigned buildings.
• Take lead on various assignments to ensure they are getting done in timely fashion.
• Update Ticket requests regarding doors, and safety issues.
• Monitored central alarm systems for fire, intrusion and duress alarms and responded to 15 emergencies weekly

• Learn, interpret and enforce facility rules and regulations Exercise sound judgment and take appropriate action in emergency situations.
• Maintain firm discipline in fair and tactful manner.
• Establish and maintain effective working relationships with staff members, fellow officers, law enforcement personnel and other representatives Write reports and keep records Evaluate and handle tension-filled, stressful and crisis situations effectively work under stress.
• Monitored central alarm systems for fire, intrusion and duress alarms and responded to 50 emergencies weekly

- volunteer Crisis Text Line Counselor

- Helped guide texters to learn better coping skills while in crisis