Jenn Petrosevich

Managed oversight of large Hospital Systems to include Optum Health and affiliates in managing all aspects of contract reconciliation and accounts receivable activity.

Partnered with the appropriate internal functions to ensure resolution of all client issues timely.

Initiated weekly calls both internally and externally ensuring all project deliverables on track to remove any roadblocks in cash collections.

Assisted the client with navigating the support system with continued follow up to quickly bring problems to resolution.

Conducted comprehensive financial discussions within the corporate C suite that lead to reduction in outstanding AR.

Continuously identified and pursued opportunities to improve client satisfaction.

Initiated weekly calls both internally and externally to ensure all project deliverables are on track to remove any roadblocks in cash collections.

Consistently delivered or exceeded quarterly cash goal contributing to annual collections up to 500M.

Managed several large Hospital systems and affiliates in all aspects of contract and collection activity.

Trained and mentored front line staff, promoting consistent utilization of cash retention strategies while minimizing risk.

Partnered with management in streamlining processes through system upgrade and company acquisition. Monitored and empowered team members through process change while adhering to compliance guidelines.

Supervised team of five collection and dispute analysts, and oversaw day to day operations of credit and collections with annual collections up to 500M.

Oversaw training and onboarding process for all newly hired employees within Allscripts.

Remedied issues and conflicts among workers using negotiation and active listening.

Managed and evaluated client portfolios ensuring cash targets were met. Tracked invoices from contract creation date forward to ensure all issues addressed and provide timely feedback to respective business unit leaders based on client interactions.

Researched billing and invoice problems resolved issues in compliance with established standards.

Handled AR portfolio responsible for collecting payments on new systems As well as any existing upgrades.

Engaged internal Missy team to resolve client functionality issues with continued follow up until completion.

Monitored all delinquent invoices within assigned from aging beyond 120 days.

Negotiated with clients to collect outstanding Balance in full.

Engaged both on an individual and team basis to exceed annual goals with respect to delinquency, repossessions, losses and call volume.

Delivered as lead account adjuster with multi state collections knowledge, while also adhering to precise work instructions and procedures in an ISO certified large call center atmosphere.

Managed dealer credit related issues to include transfer of equity voluntary surrenders, contract and credit disputes.

Consulted insurance companies to resolve pay-offs and other issues pertaining to customer contracts.

Experience in interpreting all three major credit bureau reports, TransUnion, Experian and Equifax.