Jennifer Pittenger
Owens Cross Roads,AL
Summary
Experienced professional with a diverse background in management, negotiations, e-commerce, and customer service. Demonstrates dedication, strong organizational skills, compassion, and meticulous attention to detail. Committed to fostering positive relationships and exceeding expectations to contribute effectively to organizational growth and success.
Overview
17
17
years of professional experience
Work History
OWNER
Free The Fashion LLC.
09.2020 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Designed promotional materials to increase brand awareness in local community.
Elderly Caregiver
Home Healthcare Aide
03.2023 - 12.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Coordinated closely with family members on updates regarding their loved one's condition while respecting privacy.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
SERVER
Anaheim Chili
10.2017 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Private Nanny
Childcare
09.2011 - 07.2017
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with light housekeeping duties as well as running errands.
Shoe Sales Associate
Dillard's
04.2015 - 12.2015
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
SERVER
Tokyo Japanese Steakhouse & Sushi Bar
04.2012 - 03.2015
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
CREW MEMBER
McDonald's
06.2009 - 01.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
Movie Theater Attendant
Cinemark Theaters
02.2009 - 06.2009
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Promoted upcoming films and special events, effectively increasing attendance rates at the theater.
- Coordinated with security personnel to ensure that suspicious activities were addressed appropriately, maintaining a safe environment for patrons at all times.
- Checked IDs for age-restricted shows in compliance with regulations.
- Worked with other staff members for smooth theater operations.
Pet Care Specialist
PetSmart
12.2007 - 03.2008
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Enhanced customer loyalty by participating in rewards program enrollment.
Cashier
Publix
09.2007 - 12.2007
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
- Contributed to loss prevention efforts by identifying potential theft situations and reporting suspicious activity to management promptly.
- Retrieved items for customers and verified prices.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UTBBA - Business Management
Columbus State University
Columbus, GACosmetology -
The Salon Professional Academy - Huntsville
Huntsville, ALHigh School Diploma -
Faith Covenant Academy
Huntsville, AL01.2008
Skills
- Customer Service
- Financial Management
- Business marketing
- Conflict Resolution
- Product Knowledge
- Effective Decision Making
- Staff Training
- Schedule Management
- Educational Support
- Critical Thinking
- Digital Communications
- Data Confidentiality
References
References provided upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Elderly Caregiver
Home Healthcare Aide
03.2023 - 12.2023
OWNER
Free The Fashion LLC.
09.2020 - 07.2024
SERVER
Anaheim Chili
10.2017 - 02.2018
Shoe Sales Associate
Dillard's
04.2015 - 12.2015
SERVER
Tokyo Japanese Steakhouse & Sushi Bar
04.2012 - 03.2015
Private Nanny
Childcare
09.2011 - 07.2017
CREW MEMBER
McDonald's
06.2009 - 01.2010
Movie Theater Attendant
Cinemark Theaters
02.2009 - 06.2009
Pet Care Specialist
PetSmart
12.2007 - 03.2008
Cashier
Publix
09.2007 - 12.2007
Bachelor of Science - Psychology
Western Governors University
BBA - Business Management
Columbus State University
Cosmetology -
The Salon Professional Academy - Huntsville
High School Diploma -
Faith Covenant Academy
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