Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenn Quiggle

Spokane Valley,WA

Summary

Dynamic professional with proven leadership at MultiCare Health, adept at managing scheduling complexities and enhancing patient satisfaction. Skilled in effective communication and problem-solving, I successfully trained staff and minimized scheduling errors, contributing to seamless operations. Committed to continuous improvement and delivering quality patient care through strategic decision-making and teamwork. Diligent Healthcare professional, with proven track record of managing complex scheduling operations. Successfully led teams to streamline processes and enhance efficiency in project timelines. Demonstrated ability to coordinate resources and maintain meticulous attention to detail in fast-paced environments. Organized Production Scheduler with 10 + years of experience in project implementation, facilitation and completion. Adept at increasing productivity and overall workflows through effective communication and leadership skills. Fantastic problem-solver with dedication to efficient data collection and cost-effective budgeting. Adaptable Production Scheduler with 10 + years of experience in production scheduling. Skilled in evaluating production needs, material inventory and client requirements to meet challenging deadlines. Excellent command of resource allocation and materials sourcing. Organized Patient Financial Counselor and exceptional multitasker with top-notch verbal and written communication skills. Offering over 10 + years of hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process. Dynamic individual with hands-on experience in HealthCare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Lead Schedular

MultiCare Health
06.2020 - 01.2023
  • Managed change requests effectively, minimizing impacts on established schedules while accommodating evolving client needs.
  • Flagged potential issues by monitoring timelines.
  • Worked closely with Doctors and staff to meet their required Medicare Health Maintenance patient visits each year.
  • Processed and corrected scheduling errors from MultiCare Patient Access Center.
  • Trained new scheduling staff on scheduling Medicare Health Maintenance visits.
  • Made over 100+ outbound calls and took over 100+ in-coming scheduling calls on a given day.
  • Lead Scheduler for Health Maintenance visits through Dispatch Health.

Patient Financial Counselor

Providence Sacred Heart Medical Center
06.2010 - 10.2016
  • Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
  • Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
  • Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
  • Processed and approved charity applications through the hospital.
  • Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
  • Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
  • Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Patient Financial Advocate

Tallahassee Memorial Healthcare, Inc
11.2007 - 04.2010
  • Implemented a robust tracking system for monitoring the progress of financial assistance applications, providing timely updates to both patients and internal stakeholders.
  • Assisted patients in understanding insurance coverage, resulting in informed decisions regarding medical services.
  • Processed and approved charity applications for patient medical bills.
  • Helped with patient registration in ER.
  • Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.

Education

High School Diploma -

Eureka High
Eureka, CA

Nursing

College of The Redwoods
Eureka, CA

Skills

  • Team leadership qualities
  • Decision-making
  • Continuous learning attitude
  • Effective communication techniques
  • Organizational skills development
  • Strong analytical skills
  • Time management mastery
  • Quality control
  • Deadline oriented mindset
  • Process improvement techniques
  • Deadline management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities

Timeline

Lead Schedular

MultiCare Health
06.2020 - 01.2023

Patient Financial Counselor

Providence Sacred Heart Medical Center
06.2010 - 10.2016

Patient Financial Advocate

Tallahassee Memorial Healthcare, Inc
11.2007 - 04.2010

High School Diploma -

Eureka High

Nursing

College of The Redwoods
Jenn Quiggle