Summary
Overview
Work History
Education
Skills
Languages
LinkedIn
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JENN RAU

Atlanta,GA

Summary

Experienced professional and leader with expertise in cultivating strategic relationships and fostering effective partnership collaboration. Skilled in project management and stakeholder engagement to efficiently achieve organizational goals. Recognized for adaptability, reliability, and commitment to delivering impactful results.

Overview

10
10
years of professional experience

Work History

Associate Director of University Partnerships

Verto Education
02.2023 - Current
  • Manage a portfolio of Verto's university partners to provide creative and accesible pathways for future enrollment via a semester or year at one of Verto's five global study centers.
  • Ensure the success of each partner program via various initiatives, including managing partner expectations, seamless and proactive execution of logistics, and advocating for the partners with internal stakeholders, including college counseling and admissions teams.
  • Independently and continuously recommend and identify ways of improving partner satisfaction. Understand partner needs and develop plans to address them with a focus on providing value to each partner institution based on their unique needs.
  • Proactive cross functional collaboration with internal Verto marketing, enrollment, and technology teams to ensure there is a personalized plan in place for each partner that maximizes their exposure while helping deliver on Verto’s goal and mission.
  • Constant education and communication with partners about Verto’s outcomes, new services, partner programs, and other initiatives and plans that ensure each partner is gaining ROI.
  • Proactively attend to partner concerns and resolve issues promptly, ensuring partners are engaged, satisfied, successful, and eager to expand the partnership.
  • Develop personalized plans that meet the individual needs and enrollment goals of partners while supporting the growth and mission of Verto Education.
  • Meet and communicate regularly with partners to support the success and growth of the relationship, proactively resolve any concerns, and ensure the entire organization is supporting activities that maximize the mutual benefit of the partnership.

Study Abroad Officer (North America)

Queen Mary University of London
07.2021 - 01.2023
  • Provide expert market insight on U.S. higher education and its trends to make recommendations and plans to support informed decision making for the development of marketing, recruitment, and partnership strategies.
  • Identify and increase marketing and visibility opportunities to attract, recruit, and retain study abroad student enrollment.
  • Track, collect, and record student enrollment data in order to make informed, data driven, strategic decisions.
  • Develop and advise on marketing and communication strategies and viable advertising and recruitment opportunities in the U.S. market. Create the annual team marketing strategy for the year ahead, including goals, timeline, and deliverables.
  • Build and maintain relationships with both new and existing partner universities, study abroad program providers, and other educational organizations across the U.S. to ensure they receive up-to-date information and to continue to grow our recruitment pipeline.
  • Seek out, organize, and represent Queen Mary University of London at education and recruitment fairs, conferences, and school visits throughout the year; prepare and deliver various types of presentations to a wide range of audiences, both in-person and virtually.
  • Ensure that study abroad program options are promoted effectively via various marketing channels, such as custom digital media marketing packages, social media platforms, email campaigns, virtual events, in-person events, etc.
  • Serve as the main point of contact for prospective U.S. student applicants and ensure that high quality information is provided to their varying stakeholders, such as academic and international advisors, family members, graduate schools, etc.

Study Abroad Program Manager

University of St. Thomas - Office of Study Abroad
07.2019 - 06.2021
  • Developed and managed faculty-led study abroad programs from the ground up: budget creation, academic content, marketing, enrollment, risk management, pre-departure materials and orientations, re-entry.
  • Partnered with external institutions and partners to collaborate on developing new programs and managing existing study abroad programs.
  • Managed semester and short-term programs based at St. Thomas Bernardi Campus located in Rome, Italy.

Campus Visit Program Coordinator

University of Denver - Undergraduate Admission
07.2017 - 07.2019
  • Supervised 125 student tour guides: interviewing, training, scheduling, payroll, disciplinary action, professional development and mentorship.
  • Presented admission information sessions to prospective admits and their families, in both intimate groups and large lecture theatres.
  • Provided key information and excellent customer service to every prospective student, family member, and stakeholder - active listening and prompt, personalized follow up after every interaction.
  • Managed logistics for all campus visit events: daily visits, overnight visits, class shadowing, customized visits, etc.

Study Abroad Coordinator

University of St. Thomas - Office of Study Abroad
12.2018 - 06.2019
  • Managed all Office of Study Abroad events: study abroad fairs, alumni events, open houses, international events, etc.
  • Created digital and print marketing materials, managed social media accounts, and updated office website.
  • Processed 500+ study abroad admission applications per term via TerraDotta CRM.
  • Organized and maintained the Office of Study Abroad annual operating budget alongside the Director.

Study Abroad Program Manager

Florida State University - International Programs
12.2014 - 05.2017
  • Developed and managed study abroad programs: budgeting, academic content and approvals, marketing, admission, risk management, pre-departure content, pre-departure and re-entry orientations, emergency support for faculty and students.
  • Point person for the First Year Abroad program location in the Republic of Panama: assisting offer holders in advance of arrival, and leading each cohort arrival and orientation in Panama City alongside local staff.
  • On-site co-program leader for programs in Peru and France: budget tracking, translation services, risk management and programmatic analysis, 24/7 care of students.
  • Co-chair of the FSU Republic of Panama 60th Anniversary Celebration, a four-day event with 500 guests from around the world.

Education

M.S. - International and Multicultural Comparative Education

Florida State University
2017

B.S. - Cultural Anthropology, Minors in Spanish & Museum Studies

Central Michigan University
2013

Skills

  • Salesforce
  • Asana
  • TerraDotta
  • Slate CRM
  • T4 Web Editor
  • Slack
  • MS Office Suite Google Suite
  • Project management
  • Key relationship management
  • Public speaking

Languages

Spanish
French

LinkedIn

https://www.linkedin.com/in/jenn-rau-higher-ed/

Timeline

Associate Director of University Partnerships

Verto Education
02.2023 - Current

Study Abroad Officer (North America)

Queen Mary University of London
07.2021 - 01.2023

Study Abroad Program Manager

University of St. Thomas - Office of Study Abroad
07.2019 - 06.2021

Study Abroad Coordinator

University of St. Thomas - Office of Study Abroad
12.2018 - 06.2019

Campus Visit Program Coordinator

University of Denver - Undergraduate Admission
07.2017 - 07.2019

Study Abroad Program Manager

Florida State University - International Programs
12.2014 - 05.2017

M.S. - International and Multicultural Comparative Education

Florida State University

B.S. - Cultural Anthropology, Minors in Spanish & Museum Studies

Central Michigan University

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