Jenn Robinson
Nashville,TN
Summary
Passionate and motivated Managing Bartender with extensive experience in luxury high volume, spirit knowledge, VIP experiences, event management, scheduling, leadership, and guest relations.
Overview
13
13
years of professional experience
Work History
Lead Bartender/Closing Manager
SAX Lounge, The Lost Group
12.2019 - 10.2023
- Handled an average of 900+ guests a night in an ultra high end and fast paced atmosphere.
- Consistently rang over $6,000+ in sales during a 4 hour period while maintaining consistency and upselling.
- Served as first contact in escalation path to resolve questions/incidents between team members, guests, promoters, and table VIPs.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through leadership and consistency.
- Was responsible dividing tips/tip outs based on an hourly pool system.
Lead Bartender/Lead Cocktail Waitress
Darna Restaurant And Lounge
03.2016 - 12.2019
- Led a team of 14 bottle waitresses handling 28 luxury bottle service tables, 120+ VIP clients, and over $12,000 in nightly sales.
- Led a team of 9 bartenders handling a capacity of 300+ guests in an intimate but high volume setting while consistently ringing over $4000 in nightly sales.
- Worked with in-house hookah team to help drive bar and table revenue while maintaining streamline service between BOH and FOH operations.
- Developed and maintained FOH scheduling while working closely with general manager to hit labor cost and sales targets.
- Created payment standard operating procedures to decrease dispute claims 30%.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender/Server/Shift Manager/Key Holder
L2 Lounge DC
01.2015 - 07.2018
- Developed an extensive working network in DC's only luxury "members only" lounge by offering unique experiences, tailored drink service, and personalized hospitality.
- Was trained in classic/craft cocktails by internationally renowned mixologist Stephen Trummer.
- Managed an every evolving and growing member base by creating close and professional relationships.
- Worked closely with general manager to share opening/closing duties, ordering, cash handling, and tip distribution.
Bartender
Lost Society, The Lost Group
01.2015 - 12.2019
- Kept bar presentable and well-stocked to meet guest needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected guest demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Research Associate
Understanding The Threat
01.2013 - 01.2014
- Conducted online research on Muslim Brotherhood, Muslim Students Association
- Attended/reported on court hearing for Al-Qa’eda/Muslim Brotherhood operative, Abdurahman Alamoudi
Executive Assistant to CEO/Corporate Affairs Asst.
NBC Security, Inc.
01.2011 - 01.2012
- -Managed administrative duties office for executive office
- Created product and sales Presentations and Proposals
- Attended meetings on behalf of company president
- Represented firm at Domestic & International conferences
- Handled communications and correspondence for superiors
Education
Bachelor of Arts - Psychology
Marymount University
Arlington, VA06.2014
Skills
- Fluent In Spanish; Beginner Level French
- Microsoft Office Suite/Google Suite
- PeopleSoft, Quick Books, SPSS, All Social Media
- POS Systems: Aloha, Toast, Micros, Restaurant Manager, SpotOn, OpenTable
- Certifications: TABC Certified, TIPS Certified, CleanHands, TAM Certified, ABC License, ServSafe
Publications
- “Counter-Terrorism: International Law and Practice,” Oxford University Press, 2011 (Research Credited)
Timeline
Lead Bartender/Closing Manager
SAX Lounge, The Lost Group
12.2019 - 10.2023
Lead Bartender/Lead Cocktail Waitress
Darna Restaurant And Lounge
03.2016 - 12.2019
Bartender
Lost Society, The Lost Group
01.2015 - 12.2019
Bartender/Server/Shift Manager/Key Holder
L2 Lounge DC
01.2015 - 07.2018
Research Associate
Understanding The Threat
01.2013 - 01.2014
Executive Assistant to CEO/Corporate Affairs Asst.
NBC Security, Inc.
01.2011 - 01.2012
Bachelor of Arts - Psychology
Marymount University
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