Jenn Rolling
Lincoln,NE
Summary
With over 20 years of experience in Customer Service and Sales, highly organized and detail-oriented professional dedicated to exceeding customer expectations. Proven track record of promotions and increased responsibilities, demonstrating perseverance and knowledge in achieving results. Successfully improved Customer Experience satisfaction from 31% to 96% in current role. Possess strong problem-solving skills and adaptability. Background in the Food Industry with knowledge of automobile maintenance and repair. Thrive in fast-paced environments. Contact by phone to discuss how skills can benefit Anderson Ford's Service Consultant position.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Starbucks
Lincoln, NE
11.2024 - Current
- Hired as Store Manager
- Improved Customer Experience from 31% to 96% company standard.
- Developed and implemented staff scheduling strategies, optimizing labor costs while maintaining service quality.
- Fostered a positive work environment, enhancing employee engagement and retention through recognition programs and team-building activities.
- Analyzed sales data to identify trends, driving promotional strategies that increased foot traffic and sales revenue.
- Oversaw compliance with health and safety regulations, ensuring a clean, safe store environment for customers and employees.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures, customer demographics, inventory, turnover rate, sharing data, higher-ups actionable insights improvements needed areas.
- Retrained shift supervisors to establish their role in overseeing production, team building and customer connection resulting in improved values in sales, efficiency and customer experience.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Annual Sales Volume: $2.08 Million
- Led team to achieve operational excellence and customer satisfaction through effective training and performance management.
- Streamlined inventory management processes, reducing waste and ensuring product availability for peak business hours.
General Manager
University of Nebraska
Lincoln, NE
10.2022 - 11.2024
- Hired as General Manager.
- Currently overseeing two restaurants with a third coming soon
- Food safety and quality improved at Chick Fil A from 53% to 92%; accomplished by retraining team
- Chick Fil A was out of compliance when I took over, we reestablished standards, basic operations procedures, and instituted all company systems as well as training
- Implemented budgetary controls, resulting in optimized resource allocation and improved financial performance.
- Directed operational strategies to enhance student engagement and retention across multiple programs.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Brand compliance increased from 43% to 85% within the first 8 months of taking over
- Re-opened our Steak and Shake location; hired entire new staff, trained, and developed crew
- Oversaw both locations as General Manager, ensuring quality, brand compliance, and financial acumen
- Developed and promoted 1 AGM for Steak and Shake; and promoted 10 employees to Key Hourly positions for both brands
- Increased sales by 30% in 2023 vs 2022; accomplished by better training, improved mobile ordering for higher check average and less mistakes
- Reduced turnover by 20% in 2023; by better work environment, more structure, and increased wages
- Reduced waste by 15% through reduction in theft, increased awareness, and recipe adherence
- Annual Sales Volume: $4.3 Million
- (Reason for leaving- Recruited by Starbucks)
Kitchen Manager
Lazlo’s Brewery
Lincoln, NE
10.2017 - 10.2022
- Hired as prep cook.
- Promoted to Associate Kitchen Manager within 6 months; Head Kitchen Manager in 2020.
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff, fostering a collaborative team environment.
- #2 Highest single grossing sales day in company history ($35,000)
- Variance goal was 4% and we consistently operated at 3% or below beating company standards
- Managed inventory control processes, reducing waste and optimizing supply usage.
- Streamlined food preparation procedures, increasing efficiency without compromising quality.
- Checked and tested foods to verify quality and temperature.
- Developed and coached 6 cooks to Key Hourly and Management positions
- Wrote schedules weekly to achieve company labor goals
- Restarted our daily specials program after Covid-19 to help spur and increase sales
- Successfully navigated Covid protocols; adjusted menu items for increased togo business during Covid
- Updated recipes as needed for increased batch cooking and more sales
- Annual Sales Volume: $7.5 Million
- (Reason for leaving: Needed a work life balance adjustment.)
Lancaster Rehabilitation Center
Lincoln, NE
01.2016 - 01.2017
Ramo’s Pizza and Busters BBQ
Lincoln, NE
01.2015 - 01.2016
Education
High School Degree -
Wahlert Catholic High School
Skills
- Customer service/relations/retention
- POS systems
- Technology proficiency
- Strong multi-tasking and organization
- Sales growth
- Relationship building and management
- Reporting and documentation
- Problem-solving
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
- Resourceful nature
Timeline
Retail Store Manager
Starbucks
11.2024 - Current
General Manager
University of Nebraska
10.2022 - 11.2024
Kitchen Manager
Lazlo’s Brewery
10.2017 - 10.2022
Lancaster Rehabilitation Center
01.2016 - 01.2017
Ramo’s Pizza and Busters BBQ
01.2015 - 01.2016
High School Degree -
Wahlert Catholic High School