Jenn Rolling
Lincoln,NE
Summary
With over 20 years of experience in Customer Service and Sales, highly organized and detail-oriented professional dedicated to exceeding customer expectations. Proven track record of promotions and increased responsibilities, demonstrating perseverance and knowledge in achieving results. Successfully improved Customer Experience satisfaction from 31% to 96% in current role. Possess strong problem-solving skills and adaptability. Background in the Food Industry with knowledge of automobile maintenance and repair. Thrive in fast-paced environments. Contact by phone to discuss how skills can benefit Anderson Ford's Service Consultant position.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Starbucks
11.2024 - Current
- Hired as Store Manager
- Improved Customer Experience from 31% to 96% company standard.
- Developed and implemented staff scheduling strategies, optimizing labor costs while maintaining service quality.
- Fostered a positive work environment, enhancing employee engagement and retention through recognition programs and team-building activities.
- Analyzed sales data to identify trends, driving promotional strategies that increased foot traffic and sales revenue.
- Oversaw compliance with health and safety regulations, ensuring a clean, safe store environment for customers and employees.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures, customer demographics, inventory, turnover rate, sharing data, higher-ups actionable insights improvements needed areas.
- Retrained shift supervisors to establish their role in overseeing production, team building and customer connection resulting in improved values in sales, efficiency and customer experience.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Annual Sales Volume: $2.08 Million
- Led team to achieve operational excellence and customer satisfaction through effective training and performance management.
- Streamlined inventory management processes, reducing waste and ensuring product availability for peak business hours.
General Manager
University of Nebraska
10.2022 - 11.2024
- Hired as General Manager.
- Currently overseeing two restaurants with a third coming soon
- Food safety and quality improved at Chick Fil A from 53% to 92%; accomplished by retraining team
- Chick Fil A was out of compliance when I took over, we reestablished standards, basic operations procedures, and instituted all company systems as well as training
- Implemented budgetary controls, resulting in optimized resource allocation and improved financial performance.
- Directed operational strategies to enhance student engagement and retention across multiple programs.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Brand compliance increased from 43% to 85% within the first 8 months of taking over
- Re-opened our Steak and Shake location; hired entire new staff, trained, and developed crew
- Oversaw both locations as General Manager, ensuring quality, brand compliance, and financial acumen
- Developed and promoted 1 AGM for Steak and Shake; and promoted 10 employees to Key Hourly positions for both brands
- Increased sales by 30% in 2023 vs 2022; accomplished by better training, improved mobile ordering for higher check average and less mistakes
- Reduced turnover by 20% in 2023; by better work environment, more structure, and increased wages
- Reduced waste by 15% through reduction in theft, increased awareness, and recipe adherence
- Annual Sales Volume: $4.3 Million
- (Reason for leaving- Recruited by Starbucks)
Kitchen Manager
Lazlo’s Brewery
10.2017 - 10.2022
- Hired as prep cook.
- Promoted to Associate Kitchen Manager within 6 months; Head Kitchen Manager in 2020.
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff, fostering a collaborative team environment.
- #2 Highest single grossing sales day in company history ($35,000)
- Variance goal was 4% and we consistently operated at 3% or below beating company standards
- Managed inventory control processes, reducing waste and optimizing supply usage.
- Streamlined food preparation procedures, increasing efficiency without compromising quality.
- Checked and tested foods to verify quality and temperature.
- Developed and coached 6 cooks to Key Hourly and Management positions
- Wrote schedules weekly to achieve company labor goals
- Restarted our daily specials program after Covid-19 to help spur and increase sales
- Successfully navigated Covid protocols; adjusted menu items for increased togo business during Covid
- Updated recipes as needed for increased batch cooking and more sales
- Annual Sales Volume: $7.5 Million
- (Reason for leaving: Needed a work life balance adjustment.)
Lancaster Rehabilitation Center
01.2016 - 01.2017
Ramo’s Pizza and Busters BBQ
01.2015 - 01.2016
Education
High School Degree -
Wahlert Catholic High School
Skills
- Customer service/relations/retention
- POS systems
- Technology proficiency
- Strong multi-tasking and organization
- Sales growth
- Relationship building and management
- Reporting and documentation
- Problem-solving
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
- Resourceful nature
Timeline
Retail Store Manager
Starbucks
11.2024 - Current
General Manager
University of Nebraska
10.2022 - 11.2024
Kitchen Manager
Lazlo’s Brewery
10.2017 - 10.2022
Lancaster Rehabilitation Center
01.2016 - 01.2017
Ramo’s Pizza and Busters BBQ
01.2015 - 01.2016
High School Degree -
Wahlert Catholic High School
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