Jennifer Stover

• Processed payroll remotely using an automated system, ensuring accurate and timely payments for employees, including non-exempt staff.
• Maintained employee payroll files and ensured compliance with federal, state, and local regulations while working in a fully remote environment.
• Researched and resolved payroll discrepancies, enforced payroll policies, and provided virtual support to employees.
• Assisted employees remotely with access to ADP Payroll Self Service, troubleshooting login and account issues.
• Administered garnishments, child support deductions, and tax levies in alignment with legal requirements, coordinating virtually with HR and finance teams.
• Tracked multi-state work hours and ensured proper tax withholding based on employee locations, managing compliance remotely.
• Assisted in reconciling payroll general ledger accounts while maintaining accuracy and efficiency in a remote setting.

• Selected to support the company’s transition to a new payroll system, ensuring a smooth and accurate migration.
• Learned and implemented Patriot, assisting with training and troubleshooting during the conversion process.
• Provided ongoing payroll processing, compliance support, and data validation during the transition.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
• Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
• Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.

• Reviewed and verified time records for multiple employees across different companies, ensuring payroll accuracy in a hybrid work environment.
• Processed payroll transactions, including generating paper checks and printing direct deposit stubs for distribution.
• Documented and managed garnishments for bankruptcies, student loans, and child support orders while coordinating remotely and in-office.
• Researched and resolved payroll errors, managing federal and state tax payments, Social Security, Medicare, and employee deductions.
• Calculated overtime, vacation, and sick hours, maintaining accurate payroll records in both remote and on-site workflows.
• Uploaded and adjusted time records in the payroll system, supporting efficient payroll processing across hybrid work setups.
• Provided exceptional customer service, assisting employees with payroll inquiries and resolving discrepancies virtually and in person.

• Managed payroll operations in a fast-paced, deadline-driven environment, gathering, calculating, and processing nurse timesheets and reports.
• Entered and maintained payroll data across multiple payroll software systems to ensure accuracy and compliance.
• Verified and processed bank account information to support direct deposits and secure financial transactions.
• Maintained up-to-date payroll records for field staff, ensuring seamless payroll processing and reporting.
• Balanced time and wage reports, ensuring accurate compensation for employees.
• Communicated with field staff and recruiters to resolve payroll-related inquiries and discrepancies efficiently.
• Processed ACH transactions and wire transfers as needed to support payroll distribution.
• Verified new hire setup, ensuring proper federal, state, SUI, and local tax compliance, along with accurate payroll system entries for direct deposits, pay rates, and department assignments.

(Formerly Residential Finance Corp)

• Managed office organization and inventory, ensuring efficiency and productivity.
  
• Served as primary point of contact between sales and processing teams, facilitating smooth communication.
  
• Oversaw payroll operations for salaried and commissioned employees, managing deductions, payroll requests, and revenue reports.
  
• Processed loan file intake, retrieving and submitting necessary documents for underwriting.
  
• Monitored rate lock expirations, ensuring timely actions to prevent financial discrepancies.
  
• Managed branch banking operations, handling transfers, account maintenance, and company card administration.

(Acquired by Rapid Mortgage in October 2013)

• Managed loan files from approval to closing, ensuring accuracy and compliance with company policies.
• Entered and maintained loan information within processing systems to facilitate seamless transactions.
• Reviewed and verified loan documents, including income, credit, appraisal, and title insurance, preparing applications for underwriting.
• Ensured completeness of documentation, requesting missing items to meet regulatory and company standards.
• Coordinated loan document orders, ensuring timely processing and efficient workflow.
• Met strict deadlines, balancing multiple files while maintaining accuracy and compliance.
• Provided administrative and operational support, assisting management with additional duties as needed.

• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Processed and deposited incoming checks and invoices, ensuring accurate and timely financial transactions.
• Reviewed payment documents for special customer instructions, determining proper handling and processing.
• Sorted and managed mail, processing accounts and preparing deposit tickets to meet strict daily and hourly deadlines.
• Compiled financial data for reporting systems, ensuring accuracy and efficiency in record-keeping.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• Followed established procedures to enter and process data correctly.

• Provided high-level administrative support, managing executive schedules, coordinating meetings, and overseeing calendar maintenance.
• Conducted research and prepared financial documents, including invoices, reports, memos, and letters, ensuring accuracy and efficiency.
• Processed payroll transactions, handling deductions such as child support, insurance, and garnishments while maintaining compliance.
• Reviewed and analyzed incoming memos and reports, determining priority and ensuring proper distribution.
• Managed clerical functions, including answering calls, taking messages, preparing correspondence, and greeting visitors.
• Arranged conference calls and networking events, facilitating seamless communication between teams and stakeholders.
• Organized and distributed incoming correspondence, including emails, faxes, and physical mail.
• Maintained corporate documents and records, ensuring accessibility and compliance with company policies.
• Oversaw payroll operations, processing weekly expenses, commission pay, and payroll spreadsheets.
• Updated and managed payroll records, addressing employee inquiries and resolving discrepancies promptly.

• Customer service expertise
• Sales performance
• Cash handling accuracy
• Store organization & merchandising
• Product knowledge & assistance