Jenn Sherman

• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new and past tenants.
• Worked with maintenance staff to complete timely repairs and enhancements, contributing to overall resident satisfaction.
• Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills along with quick follow up response.
• Received and processed resident payments, and updated system accounts with latest information.
• Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
• Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.

• Implemented strategies to increase public awareness of social and community service programs.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.

Avana Eldorado, McKinney, TX / Creekside at Legacy, Plano, TX / Towns of Chapel Hill, Plano, TX / Alexan Crossings, Richardson, TX (lease up) / McDerrmott Place, Plano, TX

• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Tenant retention and minimized turnover rates.
• Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.

• Ensured compliance with local health codes and safety regulations in all front of house areas.
• Collaborated with back of house management to ensure seamless communication between departments.
• Mentored new employees, fostering a positive work environment and supporting professional growth.
• Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
• Developed strong relationships with guests, creating a loyal customer base through personalized service.
• Streamlined front of house operations for improved efficiency and productivity.