Jenn Syx
Marietta,GA
Summary
20+ years in IT management roles focusing on project management, implementation and product management Dedicated and accomplished professional with a proven track record of implementing complex product management solutions, to include design, production process, and delivery. A leader, trusted partner, and cross-functional analyst that is most effective in a leadership role as part of a values-focused, innovative organization. An exemplary program manager responsible for all project portfolio actions, including initiating, planning, executing, installing, monitoring, controlling, and closeout; ensure deliverables are completed on time, within budget, and according to contract scope. A collaborator with strong critical thinking skills that thrives in fast paced environments requiring critical thinking.
Overview
22
22
years of professional experience
Work History
Director, Product Management and Technology
TAXCONNEX
08.2022 - Current
- Directed work of team of software engineers, product owners and data analysts to develop new functionality in a proprietary software platform building high-quality, innovative, and fully performing software that complies with coding standards and technical design
- Play a vital role in defining the direction of the technology platforms as a key collaborator with other members across the organization to provide the best sales tax outsourcing service to our clients
- Work cross-functionally to convert business needs into technical specifications, develop layouts and documentation for requirements and solutions, and own the direction of internally and externally facing technology products
- Execute full software development life cycle (SDLC), provide project management for development initiatives and manage all production releases and testing ensuring team writes well-designed, testable code
- Support the client onboarding team by analyzing client data and building data transformation tools, build business intelligence dashboards, and develop software verification plans, quality assurance procedures and contingency plans
- Monitor and manage IT security, SOC compliance requirements, overall system architecture including production environment, disaster recovery and business continuity
- Authored wide-ranging roadmaps, determining how technology would be integrated into business operations for maximum return on investment (ROI).
Senior Manager, Digital Delivery
INCOMM PAYMENTS
01.2017 - 08.2022
- Led a talented team of implementation managers, product owners and support specialists dedicated to delivering program activities from inception to closure, ensuring standards are maintained to drive revenue growth, efficiency and quality
- Designed application frameworks based on use cases to develop mobile point of sale creating a seamless customer experience
- Established mentorship program to pair tenured members with new employees to share experiences, cross training and subject matter expertise resulting in a cohesive team environment
- Instrumental in development and launch of a transaction processing platform accessible via multiple operating systems to replace legacy applications
- Created and maintained solution vision, roadmap, and backlog of work through project lifecycle
Manager, Digital Delivery
INCOMM PAYMENTS
01.2012 - 01.2017
- Hand-picked to lead an innovative transaction processing platform targeting small to medium businesses that consists of over 21k merchant locations in North and Latin America generating over $4B annually.
- Strong liaison between product, sales, and development to understand demand for new features and prioritization of product roadmap
- Introduced on-boarding processes and controls across IT and Business Development organizations, monitoring key performance indicators to improve product effectiveness
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Senior Project Manager
INCOMM PAYMENTS
01.2006 - 01.2012
- Developed project schedules and workflows to track major milestones and critical path activities
- Translated end-user requirements into logical, economical, and practical system designs for large IT systems
- Managed and implemented all military accounts, responsible for the launch and maintenance of products on military bases across the United States
- Launched InComm’s first web-based application giving merchants access to bulk activations, API reporting and Buy Online capabilities
- Drive implementation of the first merchant integration of “No Contract” Activation for wireless products through a new activation system
- Main contributor of process documentation creating the delineation between project managers and account managers
Project Manager
INCOMM PAYMENTS
01.2001 - 01.2006
- Provided management and quality control to ensure projects met time and budget requirements
- Prepared statements of work, schedules, contracts, and work scopes; coordinated and delivered sales presentations and maintaining a positive and professional relationship through cooperative interaction
- Implementation of InComm’s Retail Transaction Gateway, initially developed to support a growing number of non-traditional distribution outlets for prepaid products that ultimately became the main standard integration point
- Implementation of InComm’s first and only self-service kiosk program packaging prepaid components previously offered separately
- Integrated with a service provider platform to onboard a key content vendor, targeting customers in store to activate proprietary products independent of in store product purchases
Education
Bachelor of Science - Accounting
University of Phoenix
Skills
- Team Leadership
- Business Operations
- Testing & Evaluation
- Quality Management
- Training & Development
- Risk Management
- International Business
- Product Roll-Out
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
But better to get hurt by the truth than comforted with a lie.
Khaled Hosseini
Timeline
Director, Product Management and Technology
TAXCONNEX
08.2022 - Current
Senior Manager, Digital Delivery
INCOMM PAYMENTS
01.2017 - 08.2022
Manager, Digital Delivery
INCOMM PAYMENTS
01.2012 - 01.2017
Senior Project Manager
INCOMM PAYMENTS
01.2006 - 01.2012
Project Manager
INCOMM PAYMENTS
01.2001 - 01.2006
Bachelor of Science - Accounting
University of Phoenix
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