Jenn Tomassi
East Greenwich ,RI
Summary
Results-driven Executive with P&L and growth mindset. Proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
17
17
years of professional experience
Work History
Chief of Staff, CEO
Sterling Check
2022.09 - Current
- Act as strategic advisor to, or proxy as, CEO and executive team and developed a high-performance executive team for improved productivity and efficiency.
- Manage the flow of information to and from the CEO office, including briefing on critical issues, the facilitation of decision-making, and the coordination of communication to key stakeholders.
- Facilitate productive executive meetings by creating well-organized agendas and ensuring clear communication of objectives.
- Attend board meetings, and manage board agendas and content.
- Align departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Own and maintain corporate P&L
- Create succession plans to provide continuity of operations during leadership transitions.
- Optimize organizational structures, leading to increased efficiency and better resource allocation.
- Develop and execute strategic initiatives, leading cross-functional teams, for improved company growth and long-term success.
- Achieve company growth by identifying new revenue streams, implementing strategic plans and streamlining operations.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Directed product and technology planning improvements, reducing waste and business bottlenecks, and improving prioritization and cross-departmental collaboration.
- Lead business continuity and crisis-management efforts; mitigating potential negative impacts on business operations, including the recurring reporting of activities to the Audit Committee and Board of Directors.
- Oversee change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.
- Build and maintain relationships with key clients, stakeholders, and external entities to advance the organization's interests.
- Provide leadership in the negotiation of critical contracts.
- Spearhead cost-saving measures through in-depth budget analysis and identifying areas for improvement.
- Coordinate company-wide events, fostering a strong sense of community among employees.
- Lead or partner in special project initiatives that fall outside the scope of regular departmental activities, ensuring the alignment to organizational goals.
Head of Client Success, Healthcare & Life Sciences
Sterling Check
2014.10 - 2022.09
- Built and scaled client success and operations teams through revenue growth of 10x ’22 over ’15; and nearly 3x ’22 over ’18.
- Enabled revenue growth through cross-functional collaboration with Sales to close new business and the strategic expansion of wallet share through upsell and cross-sell.
- Maintained industry leading client retention of 98%, improvement of ~6 bps over '22 over ’15.
- Achieved NPS of 66.
- 90% of top 25 enterprise clients were references for new business.
- Enabled improved time to revenue by 50% through process improvements and more effective collaboration strategies.
- How many clients are integrated?
- Built, deployed, scaled and maintained a new to market (Drug & Health Services) Clinical Concierge service offering supported by an operational team, turning it into a $30M operation over 3 years.
- P&L management
- Improved value to client through an experience rich with deep market expertise, strategic quarterly business reviews, deeper and wider client relationships, ongoing program optimization via integrations, workflows, products, features and functionality, the launch of our Annual Healthcare Client Summit, and more.
- Led critical contract negotiations
- Drove marketing roadmap and execution to deliver high value client retention and growth strategies.
Senior Account Manager
Sterling Check
2014.01 - 2014.09
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Provided extensive support in sales, technical and business areas to key accounts.
Senior Account Manager
Dow Jones & Co
2009.11 - 2014.01
- Responsible for maintaining and growing a $5M New York territory made up of Fortune 500 and mid-cap financial and corporate customers. Ensured relationships were developed at appropriate levels in customer organizations, secured contract renewals, targeted with growth and retention of customer book of business
Account Executive
Bratskeir & Company
2007.06 - 2009.10
- Supported brand builds for clientele through social media, special events, content development, celebrity & influencer relations, industry relations and corporate communications. Worked to expand clientele through the support of new business pitches. Strategized with advanced account team on public relations and marketing concepts and executed implementation of new protocol.
Education
Bachelor of Arts - Public Relations
University of Rhode Island
Kingston, RISkills
- Executive Leadership & Board Management
- Client Success and Revenue Growth
- Culture Builder
- Corporate/Organizational Restructuring
- Change Management & Transformation
- M&A
- P&L Management
- Strategy and Execution
- Business Operations
- Investor Relations
Board of Governors, Warwick Country Club
Pool and Racquets Chair
Executive PTG Member
Enrichment Program Planning
Timeline
Chief of Staff, CEO
Sterling Check
2022.09 - Current
Head of Client Success, Healthcare & Life Sciences
Sterling Check
2014.10 - 2022.09
Senior Account Manager
Sterling Check
2014.01 - 2014.09
Senior Account Manager
Dow Jones & Co
2009.11 - 2014.01
Account Executive
Bratskeir & Company
2007.06 - 2009.10
Bachelor of Arts - Public Relations
University of Rhode Island
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