Jenn Tompkins
Green Bay,WI
Summary
Hardworking Medical Receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, and Meticulous in completing assignments and always ready to help team members.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Four Cups of Flour
12.2011 - Current
- Planned and organized special events, solicited corporate sponsorships, and set up gift donations to reach financial targets.
- Utilized social media to promote events and increase attendance.
- Established working relationships with clients.
- Designed consistently high-quality specialty iced cookies for customers and events.
Crisis Navigator Case Manager
Newcap
05.2021 - 09.2021
- Developed and implemented comprehensive case management plans to address client needs and goals in order to assist them in working towards self-sufficiency and homelessness
- Develop a detailed service plan for the client outlining the specific services, such as employment, training, education, finances, and counseling
- Assisted clients with applying for ICS, Foodshare and BadgerCare Programs
- Complete paperwork, monthly reports, and case notes accurately into CAPTAIN.
- Cultivated interpersonal skills by building positive relationships with others.
Office Assistant, Manager
Green Bay Exposition Services
03.2019 - 04.2021
- Prepared and edited documents to produce precise, accurate and professional communication.
- Meet with future brides and assisted them with planning their event
- Coordinated and scheduled meetings and appointments.
- Produced meeting materials, name badges, binders and signage for trade shows.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Patient Service Representative
Aids Resource Center of WI
04.2013 - 06.2016
- Communicate clearly and effectively with the public served by the organization, including employees, patients, clients, volunteers, visitors, and vendors
- Analyzed the patient's abilities to pay and determine charges on a sliding fee scale
- Assist in planning, managing, and coordinating patient flow in clinic areas, and day-to-day operation of the clinic to ensure high quality service provision
- Refer patients to appropriate health care services or resources
- Schedule patient's appointments for medical, dental, and behavioral health
- Participated in special projects and statistical reporting
- Verified all patient insurance(s) and collected co-pays, applied funds to appropriate accounts, and updated patient demographic information as needed
- Comply with all Health Care Corporate Compliance Standards of Conduct and related policies and procedures
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Maintain knowledge of community services and resources available to patients.
Field Service Coordinator
Aurora Visiting Nurses of Wisconsin
05.2010 - 04.2013
- Perform the tasks of greeting patients, scheduling appointments, organizing patient charts, and updating any necessary paperwork
- Handle all incoming calls and respond to inquiries in a warm and professional manner
- Perform downloads of patient's CPAP/BIPAP machines and send reports to the referring physician
- Maintain accurate patient files.
Education
Certification - Certified Nursing Assistant
Northeast Wisconsin Technical College
Green Bay06.1995
High School Diploma -
Pulaski High School
Pulaski, WI06.1992
Skills
- HIPAA Compliance
- Patient Scheduling
- Patient Registration
- Office Administration
Timeline
Crisis Navigator Case Manager
Newcap
05.2021 - 09.2021
Office Assistant, Manager
Green Bay Exposition Services
03.2019 - 04.2021
Patient Service Representative
Aids Resource Center of WI
04.2013 - 06.2016
Owner/Operator
Four Cups of Flour
12.2011 - Current
Field Service Coordinator
Aurora Visiting Nurses of Wisconsin
05.2010 - 04.2013
Certification - Certified Nursing Assistant
Northeast Wisconsin Technical College
High School Diploma -
Pulaski High School