Microsoft Office 360
JENN VILLA
Chapel Hill,NC
Summary
Accomplished project leader with demonstrated success delivering complex projects on time within scope and budget across dynamic, fast-paced environments. Serving as client facing point of contact as well an internal hub for cross-functional team support and communication with clear and timely issue resolution. Extensive knowledge of strategic project planning and risk mitigation, leading to timely project delivery and outstanding customer satisfaction.
Overview
9
9
years of professional experience
Work History
Project Manager
Curtis Learning/MC3
08.2023 - Current
- Manage accounts worth 2.4+million; one brand across two companies with four indications, serving as point of contact for 8 clients, managing execution of tactical plans
- Create project plans for multiple campaigns simultaneously by prioritizing tasks according to urgency, resource availability, and alignment ensuring timely delivery within scope
- Schedule, facilitate and lead weekly client status calls communicating project priorities, milestones, and conflicts
- Lead cross-functional teams
- Monitor resources to ensure project objectives are attained
- Anticipate issues, challenges, and identify opportunities to mitigate risk to circumvent potential delays
- Accountable for budget management, monthly revenue reconciliation, and revenue tracking
- Responsible for quality control of drafts, verification of references, document preparation for deliverable delivery, and management of MLR review meetings and attendance
- Manage all project deliverables through Veeva PromoMats legal, medical, and regulatory review process: upload, annotation, addressing comments, tracking task and project expiration through the life cycle of each deliverable
- Ensure regulatory compliance by closely monitoring applicable laws and regulations within industry sector throughout each stage of project life cycle
- Identify areas of scope creep, establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets
Account Manager
Avant Healthcare
07.2022 - 08.2023
- Execution of accounts worth +$2.6 across 4 brands, serving as point of contact for 12 clients, managing execution of the tactical plans through coordination of internal and external resources, timelines, and team communication
- Strategic account management, possessing solid understanding of tactics to ensure agency output is consistent with brand strategies and client vision
- Cross functional communication with Medical, Creative, Editorial, Digital, and Partner Agencies ensuring quality control standards, milestone sign off
- Facilitation of stakeholder meetings, communicating project priorities, schedules, and milestones
- Risk management; recognizing opportunities and providing issue resolution
- Manage Veeva Vault for legal, medical, regulatory review submission
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Contributed brand planning, proposal, and SOW development
Senior Account Manager
Educational Training Systems International
10.2019 - 07.2022
- Responsible for full cycle project management, leading teams of 9 to 12 associates across project activities from initial proposal and SOW review to project completion and Post-Implementation Review (PIR)
- Manage +45 consecutive projects worth +$1.3M and serve as main point of contact for 10 clients, managing client expectations and building strong customer relationships to drive sustained business
- Facilitate stakeholder meetings, communicating project priorities, schedules, changes, milestones, and deliverables across internal, interdepartmental teams and with customers
- Organize and maintain client materials and internal drafts, building reliable project libraries for client delivery and future review
- Lead budget management and maintain project financials, tracking purchase orders, completing invoicing, and preparing monthly budget breakdowns per project
- Leverage Veeva software to facilitate Medical Regulatory Review of deliverables for clients
- Recognized for outstanding performance and promoted to Senior Account Manager in April 2022.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
Operations Manager
Cardinal Race Services
01.2015 - 04.2018
- Directed daily operations for race timing service provider, developing and implementing start-up processes to sustain profitability
- Lead initiative in rebranding the business to maximize brand awareness within tight market, improving brand recognition to expand client base
- Designed innovative business growth plan, implementing strategic initiatives to increase client base by 200% and boost annual gross revenue by 300%, doubled the number of clients within first 12 months
- Strategic partnership development; expanding capabilities through local resources, expanding the company without capital
Education
Bachelor of Applied Science in Business Administration -
Muhlenberg College
Allentown, PASome College (No Degree) - Radiographaphy
University of North Carolina
Chapel Hill, NCSkills
- Project Execution
- Partnership and Relationship Management
- Team Collaboration
- Event Planning
- Prioritizing Workflows
- Milestone & Timelines
- Budgeting and Forecasting
- Scope Management
- Vendor Relations
- Quality Assurance
- Risk Management
Software
Google Suite
Microsoft Outlook
Veeva Vault
Adobe Illustrator
SmartSheet
Project Insight
Timeline
Project Manager
Curtis Learning/MC3
08.2023 - Current
Account Manager
Avant Healthcare
07.2022 - 08.2023
Senior Account Manager
Educational Training Systems International
10.2019 - 07.2022
Operations Manager
Cardinal Race Services
01.2015 - 04.2018
Bachelor of Applied Science in Business Administration -
Muhlenberg College
Some College (No Degree) - Radiographaphy
University of North Carolina
Skill Summary
- Strategic Partnerships
- Scope Management
- Milestone & Timelines
- Project Execution
- Budget Management
- Cross Functional Team Collaboration
- Quality Control
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