Jenn Wickersham
St Louis,MO
Summary
- Engaging and detail-oriented professional with a big-picture mindset, start-up experience, and a track record of building teams by creating a dynamic and innovative team culture. Proven leadership in program management, recruiting, training, and program development, with office and digital-based services.
- Visionary professional with the ability to develop and manage digital/virtual-based clinical and non-clinical programs, including a suite of population health programs, collaborative therapeutic teams, EAP, and care management, CBT programs, and program extensions.
- Dynamic growth mindset; known for cross-functional collaboration with operations, product, data, platform technology, clinical teams, and contracted providers.
- Exceptional communicator and change agent with a sharp power of observation, able to simplify sophisticated issues to make them easily comprehensible for teams and consumers within a digital platform.
- Versatile and dependable professional with inspiring leadership ability, excellent communication skills, and the capacity to monitor compliance with legal guidelines, internal policies, and quality standards, incorporating KPIs and OKRs.
- LPC License in MO, FL, SC, NM, and WV; Licensure Supervision; CCTAP.
Overview
20
20
years of professional experience
5
5
Licensed Professional Counselor - 5 states
Work History
Mental Health Specialist LPC
Crossover Health
St. Louis, MO
04.2024 - Current
- Providing EAP office and digital-based therapy and services for the Boeing Company.
- Meeting data deliverable expectations with client retention, client measurable improvement, documentation, and quality assurance.
- Individual and couples therapy, assessment and evaluation, facilitate consultation with medical providers (MD, NP) towards medication management.
LPC Therapist
Telemynd
Remote
02.2023 - Current
- Providing virtual-based individual and couples counseling to military and military families.
- Meeting data deliverable expectations with the Intensive Support Program with at-risk clients exhibiting suicidal ideation and intent, providing outpatient treatment, and preventing inpatient hospitalizations.
Blended Care Therapist
Lyra Health
St. Louis, MO
04.2023 - 04.2024
- Embrace responsibility for clients seeking mental health support within company EAP programs.
- Utilizing a digital-based CBT therapy program, assessing and evaluating client progress, and implementing supportive CBT tools and lessons within the app platform.
- Meeting data deliverable expectations with client retention, client measurable improvement, documentation, and quality assurance.
Clinic Director
Ellie Mental Health
St. Louis, MO
06.2022 - 04.2023
- Demonstrate and exercise success launching therapeutic clinics in St. Louis MO.
- Management and clinical supervision with contracted clinicians providing mental health services with healthcare insurance payors and EAP contracts.
- Responsible for recruiting, onboarding, and training of clinical teams.
- Management of quality assurance and compliance with EHR systems.
- Provide office and virtual-based individual, couples, and family therapy.
Telehealth Therapist
Vida (Contract)
St. Louis, MO
05.2020 - 08.2022
- Employ refined relationship-building skills and a collaborative mindset while providing CBT and TF-CBT telehealth therapy within a digital-based program.
- Demonstrate leadership and communication skills while supporting members with co-occurring/polychronic medical and behavioral health conditions.
- Embrace responsibility with members yielding high annual cost of care, focusing on the reduction of healthcare costs with EAP (Boeing account) and insurance companies.
- Utilizing a digital-based CBT program, assessing and evaluating member progress and implementing supportive CBT tools and lessons within the app platform.
Program Manager/Interim Program Director
Mindoula Health
St. Louis, MO
09.2020 - 06.2022
- Interim Director of PHMP 1200 cohort with Kentucky start-up launch 10/2021 and chosen manager of Intake Pilot Team 6/2021.
- Demonstrate strong leadership and foresight through PHMP management and supervision with a virtual/digital care management team.
- Establish a strong foundation for success through effective utilization management.
- Leverage experience and skill to meet data delivered expectations for a 2000-member cohort in Nevada.
- Generate energy and stability by providing clinical supervision and care collaboration with external providers, focusing on meeting member-driven needs, KPIs, and ROI.
- Exhibited resourcefulness by facilitating a 650-cohort start up launch in Missouri and a 750-cohort launch in West Virginia; safety planning, crisis intervention, and manager on-call escalation support services.
- Reduction in annual cost of care by promoting member-driven enrollment and engagement.
- Deliver key contributions toward success by enabling diversions and readmission reduction with a higher cost of care, including behavioral health, medical health, and social determinants of health.
- Responsible for recruiting, onboarding, and training of care manager teams.
- Development and writing with training and program procedures toward the Mindoula playbook.
- Honored to be recognized for assisting with program design and increasing quality assurance.
- Exercise sound judgment and discretion while overseeing performance reviews and audits to ensure quality program standards and assurance.
Associate Director of Home and Community Based Services
Great Circle
St. Louis, MO
08.2019 - 09.2020
- Defined direction that catalyzed cross-functional collaboration, providing management and supervision with program supervisors and therapeutic staff of 30+; provided licensure supervision.
- Shaped a vibrant, productive environment by facilitating clinical staffing and management meetings; provided staff development and training towards evidence-based practices.
- Exercised detailed analysis and judgment while overseeing budget and utilization management in financial operations, consultation, and collaboration with agency partners and stakeholders.
- Captured substantial gains in efficiency and productivity by providing 24/7 on-call services to therapists, clients, and treatment teams.
- Increased program visibility through effective marketing and networking.
- Exhibited exceptional ability to marshal appropriate resources through effective grant writing and clarifications with funder-based programs and stakeholders.
- Recruiting, onboarding, and training of teams.
Program Supervisor
Great Circle
St. Louis, MO
12.2018 - 08.2019
- Demonstrated calm, clear-headed leadership while supervising therapeutic staff in meeting direct service and utilization management goals.
- Ensured flawless execution by facilitating team meetings and training.
- Employed balanced, disciplined leadership of networking and marketing towards generating referrals and grant writing support.
- Maximized productivity and provided vital structure through clinical and licensure supervision over program caseload of 75+ clients/families; supervised parenting program with St. Louis County.
- Enhanced program effectiveness and ensured quality support by providing 24/7 on-call services to therapists and families.
- Recruiting, onboarding, and training of contracted clinicians.
Licensed Professional Counselor
Miriam Learning Center
St. Louis, MO
07.2015 - 05.2018
- Provided vision and guidance through School-Based Child, Adolescent, and Family Therapy.
- Created environment for training and support with therapy, social skills groups, case management, clinical assessments, treatment planning, and in-school consultations.
Clinical Therapist
Great Circle Academy
St. Louis, MO
11.2012 - 05.2016
- Displayed notable management and reporting ability by providing individual and family therapy, group therapy, clinical assessments, treatment planning, and clinical documentation.
- Demonstrated perceptiveness and determination while providing therapy, case management, and support to children and families with behavioral and emotional challenges, learning disabilities, and psychiatric diagnoses to promote academic, interpersonal, and familial success.
Education
Master of Arts - Mental Health Counseling
Nova Southeastern University
Fort Lauderdale, FLBachelor of Arts - Education
University of Missouri-St Louis
St. Louis, MOSkills
- Program development and data analysis
- Team leadership and training
- Quality assurance and compliance
- Telehealth services and practices
- Interdisciplinary collaboration
- Client retention strategies
Certificates And Licenses
- Licensed Professional Counselor (LPC), MO, WV, NM, SC & FL, 06/01/99, Present
- Licensure Supervision with PLPCs, Active
- CAQH Proview, Active
Certification
Licensed Professional Counselor (LPC); CCATP - MO, WV, NM, SC & FL; June 1999 to Present
Licensure Supervision with PLPCs; CAQH Proview - Active
Additional Experience
Additional Experience as Licensed Professional Counselor Private Practice, Options for STL, LLC., St. Louis, MO; Intake Assessment Therapist, BJC Behavioral Health, St. Louis, MO; Clinical Supervisor, Great Circle, St. Louis, MO; Targeted Case Manager / Care Manager, BJC Behavioral Health, Kirkwood, MO; Family Therapist, Great Circle, St. Louis, MO.
References
References available upon request.
Timeline
Mental Health Specialist LPC
Crossover Health
04.2024 - Current
Blended Care Therapist
Lyra Health
04.2023 - 04.2024
LPC Therapist
Telemynd
02.2023 - Current
Clinic Director
Ellie Mental Health
06.2022 - 04.2023
Program Manager/Interim Program Director
Mindoula Health
09.2020 - 06.2022
Telehealth Therapist
Vida (Contract)
05.2020 - 08.2022
Associate Director of Home and Community Based Services
Great Circle
08.2019 - 09.2020
Program Supervisor
Great Circle
12.2018 - 08.2019
Licensed Professional Counselor
Miriam Learning Center
07.2015 - 05.2018
Clinical Therapist
Great Circle Academy
11.2012 - 05.2016
Master of Arts - Mental Health Counseling
Nova Southeastern University
Bachelor of Arts - Education
University of Missouri-St Louis
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