Jenna Aaron
Texarkana
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in my career. While working in the hotel business I have grown and matured. I'm very dependable and always willing to lend a helping hand. I'm hard working and always willing to learn new things and take on difficult tasks.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hampton Inn Suites
08.2024 - Current
- Greeted and assisted guests during check-in and check-out processes, ensuring a positive first impression.
- Managed booking systems efficiently, updating reservations and responding to inquiries in real-time.
- Handled guest complaints with professionalism, escalating issues to management when necessary for resolution.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeping Room Attendant
Delta Downs Racetrack Casino Hotel
01.2024 - 04.2024
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Prepared housekeeping carts with necessary supplies for efficient room turnover.
- Assisted in inventory management of cleaning supplies, contributing to effective stock control.
- Responded promptly to guest requests, enhancing overall customer satisfaction and experience.
Education
Texarkana College
Texarkana, TXSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest accommodations
- Teamwork and collaboration
Timeline
Front Desk Agent
Hampton Inn Suites
08.2024 - Current
Housekeeping Room Attendant
Delta Downs Racetrack Casino Hotel
01.2024 - 04.2024
Texarkana College
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