Jenna Ables

- Resolved customer complaints while ensuring the checkout area was consistently maintained in a clean and orderly manner.
- Engaged in active listening to understand customer concerns, addressed issues promptly, and escalated significant matters to a supervisor when appropriate.
- Cultivated and managed customer relationships to foster increased loyalty.
- Acquired proficiency in various roles and provided support during critical operational periods.
- Established new sales displays weekly, featuring updated merchandise.
- Collaborated with the floor team and management to effectively meet a diverse array of customer needs. And provided backup at key times.

• Set up new sales displays each week with fresh merchandise.
• Worked with the floor team and managers to meet a wide range of customer needs.

• Greeting customers with eye contact to make the customer feel welcomed. Helping all customers with their questions so they can understand more about a product. One on one interactions to make them know that they are my top priority for help. Able to direct any customer to the right merchandise in need. Hands-on with the merchandise for the customer to completely understand the product. Great at cross-selling a product. Maintaining a clean organized environment. Creating and organizing displays to improve sales. Operating cash registers, balancing drawers, making deposits. Able to work in a fast-paced environment, while maintaining a positive attitude and staying focused on the customer for their satisfaction. Ability to stand and walk for extended periods of time with no problem. I always made sure each customer knew about promotions and opportunities in-depth.

• Welcoming customers as they come in. Waiting on customers with care. Taking orders in the store and by phone. Able to answer questions about each item on the menu in depth. Direct a customer to something they would like. Cash register and money handling daily. Creating weekly time schedules. Taking food orders out to customers and making sure they are satisfied with their order. If not satisfied, properly fix the problem or substitute for something else to please the customer. Cleaning tables. Keeping a clean environment throughout the store. Decorating and design.
• Used cash registers and credit card machines to cash out customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.