JENNA AMBURGEY
Austin,TX
Summary
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Analyst
Storable
Austin, TX
06.2023 - Current
- Led the planning, execution, and management of a successful Salesforce education program that enhanced overall awareness of system updates while establishing an accessible resource hub
- Won 2024 Hackathon. Spearheaded the development and execution of a comprehensive project plan, including leading meetings and carrying out the technical lift for weighted CSAT automation
- Managed team JIRA enhancement backlog and maintained updates using JIRA Discovery tool.
Business Applications Administrator
Securelink/Imprivata
Austin, TX
03.2021 - 03.2023
- Utilized Salesforce Agile Accelerator for effective project management within the Business Operations department.
- Assisted in coordinating daily standup meetings and biweekly Sprint planning sessions
- Developed a customized project planning tracker incorporating visual timelines, user-specific task allocation, RAID log, and Change log entries.
Salesforce Administrator/Support Team Lead
Volusion
Austin, TX
09.2018 - 03.2021
- Salesforce product and project manager of a 200 user org
- Managed the entire Salesforce JIRA project. Oversaw the organization of backlog refinement, project epics, as well as monthly, quarterly, and yearly project roadmap and sprint board.
- Contributed to 40% of company-wide Salesforce tasks and achieved 70% completion rate for team-based Admin duties within a collaborative environment
Education
Journalism: Public Relations
Stephen F Austin State University
Nacogdoches, TXSkills
- SaaS skills: G-Suite, Microsoft
- JIRA/Confluence
- Salesforce Flows
- Sales and Service Cloud
- Slack
- Zendesk
- Hubspot
- Workato
Certification
Salesforce Admin 201
Timeline
Systems Analyst
Storable
06.2023 - Current
Business Applications Administrator
Securelink/Imprivata
03.2021 - 03.2023
Salesforce Administrator/Support Team Lead
Volusion
09.2018 - 03.2021
Journalism: Public Relations
Stephen F Austin State University