Jenna April Davidson
Bremerton,WA
Summary
With 8 years of experience as a waitress at the esteemed Carousel Restaurant of the 5-star rated Royal Hotel On Scotts in Singapore, I have developed exceptional customer service skills. Strong communication abilities enable effective interaction with customers, ensuring their needs are met and creating a positive dining experience. Proficient in cashiering, handling room service calls, and managing dining reservations, enhancing the ability to contribute to a seamless dining operation.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
16
16
years of professional experience
Work History
Receptionist Administrator
Animal Central Veterinary
11.2023 - 06.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
- Facilitated communication between departments, improving overall organizational efficiency.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Monitored front areas so that questions could be promptly addressed.
Supervisor of Operations
Roots, Food Journal
04.2023 - 07.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Outlet Supervisor
Riverside Majestic Puteri Wing
10.2016 - 01.2023
- Arrange and prepare tables for customers to offer memorable experience to guest and foster repeat business
- Coordinate with kitchen staff and front of the house personnel to consistently drive smooth operation
- To schedule and direct staff in daily assignments to maximise productivity
- Ensure proper cleanliness is maintained in all areas of the restaurant and pantry
- Can communicate well and use strong interpersonal skills to establish positive relationship with guest and employees
In-charge of the pioneering team at Sarabif Western Grill
Grand Margherita Hotel
04.2021 - 11.2022
- To resolve problems or issues to the satisfaction of all involved parties
- Making sure all stocks are replenished and available for operation
Waitress
Royal Plaza on Scotts
01.2008 - 01.2016
- Company Overview: 5-star rated Royal Hotel On Scotts in Singapore
- 5-star rated Royal Hotel On Scotts in Singapore
Education
Sijil Pelajaran Malaysia -
Diploma - Business Management
SEGI COLLEGE
Skills
- Respak restaurant management module
- Opera hotel reservation system
- Microsoft Office
- Micros System
- Infrasys System
Languagespoken
- English
- Bahasa Malaysia
Languages
Malay
Full Professional
English
Full Professional
Timeline
Receptionist Administrator
Animal Central Veterinary
11.2023 - 06.2024
Supervisor of Operations
Roots, Food Journal
04.2023 - 07.2023
In-charge of the pioneering team at Sarabif Western Grill
Grand Margherita Hotel
04.2021 - 11.2022
Outlet Supervisor
Riverside Majestic Puteri Wing
10.2016 - 01.2023
Waitress
Royal Plaza on Scotts
01.2008 - 01.2016
Sijil Pelajaran Malaysia -
Diploma - Business Management
SEGI COLLEGE
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