Jenna Apthorpe
Holland,OH
Summary
Accomplished Registration Specialist with a proven track record at Promedica, enhancing patient registration accuracy and handling high-volume workloads efficiently. Skilled in HIPAA Compliance and demonstrating exceptional accuracy and precision, I have significantly contributed to streamlining billing processes and improving patient satisfaction through meticulous insurance verification and effective training of new staff. Knowledgeable and dedicated customer service professional with extensive experience in health insurance and customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members. Motivated to maintain and contribute to company success. Specialize in quality, speed and process optimization.
Overview
10
10
years of professional experience
Work History
Registration Specialist
Promedica
02.2023 - Current
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Entered patient information into payment system accurately for billing purposes.
- Assisted in processing patient payments via cash, checks and credit cards.
- Completed registration paperwork, verifying accurate patient information.
Promedica Billing
Promedica
10.2022 - 02.2023
- Investigate claim denials
- Send issues to different departments
- Submit/resubmit claims
- Speak with insurance companies on denials
- Verify/add/remove insurance
- Send patient a detailed bill
Senior Member Services Representative
Promedica
02.2016 - 10.2022
- Investigated and resolved member inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with members and coworkers
- Delivered prompt service to prioritize members needs
- Met call center standards for service levels, handle time and productivity including emails and faxes
- Promoted superior experience by addressing member concerns, demonstrating empathy and resolving problems swiftly
- Trained new coworkers regarding company operations, policies and services
- Quickly and accurately answered member questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Handle grievances with Ohio Department of Medicaid
- Assist representatives with questions or concerns
- Responsible for tracking call offs and paid time off request of coworkers as well as overtime worked
- Prepares mailings requested by the member such as provider directories, member handbooks, effective coverage letters etc.
- Answer questions on bills received from members either by phone/mail/online chat or fax and responds to the member promptly with resolutions
Registration Specialist
Promedica
02.2014 - 02.2016
- Manage patient information
- Verify insurance details
- Collect copays
- Admission paperwork
- Help transport patients to lab/radiology
- Filling lab orders/patients charts
Education
High School Diploma -
Genoa High School
Genoa05.2010
High School Diploma -
Penta Career Center
Perrysburg, OH05.2010
Skills
HIPAA Compliance
Patient Registration
Insurance Verification
Accuracy and Precision
Documentation And Reporting
Experience with Epic
MITS/PNM
CVS Caremark
EyeQuest
DentaQuest
Medicaid UPDL
Timeline
Registration Specialist
Promedica
02.2023 - Current
Promedica Billing
Promedica
10.2022 - 02.2023
Senior Member Services Representative
Promedica
02.2016 - 10.2022
Registration Specialist
Promedica
02.2014 - 02.2016
High School Diploma -
Genoa High School
High School Diploma -
Penta Career Center
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