Jenna Armstrong
Charleston,WV
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist/Intern
Kanawha County Commission
05.2020 - Current
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Improved office efficiency with accurate data entry, ensuring up-to-date information in company databases.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
Sales Associate
Torrid
01.2022 - 07.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Piggly Wiggly Supermarket
07.2017 - 10.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts - Business
Marshall University
Huntington, WV12.2024
High School Diploma -
Riverside High School
Belle, WV05.2020
Skills
- Strong Organization
- Mail Handling
- Document Management
- File Organization
- Reception Area Maintenance
- Typing speed
- Time management
- Telephone etiquette
- Office equipment operation
- Administrative support
Certification
First Aid and CPR Certified
Additional Information
I am currently enrolled at Marshall University, expecting to graduate in December of 2024. My classes are completely online, making me available for this position.
Timeline
Sales Associate
Torrid
01.2022 - 07.2022
Receptionist/Intern
Kanawha County Commission
05.2020 - Current
Cashier
Piggly Wiggly Supermarket
07.2017 - 10.2019
Bachelor of Arts - Business
Marshall University
High School Diploma -
Riverside High School
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