Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Audette

Berlin,Connecticut

Summary

Personable medical assistant bringing 20 years of hands-on experience, balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Background in supervisory experience, as well as a love for training new employees.

Overview

22
22
years of professional experience

Work History

Medical Assistant

Starling Physicians
Wethersfield, CT
07.2013 - Current
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Train new employees.
  • Assist the lead MA in tasks she requests

Supervisor

Hunters Ambulance
North Haven, CT
01.2008 - 11.2010
  • Supervised crews and ensured on-time discharging and arrivals of patients at Bridgeport Hospital.
  • Demonstrated effective communication skills
  • Improved patient transportation logistics
  • Provided passion and support to patients and family members
  • Ensured continuous updates between dispatch and ambulance drivers
  • Ensured compliance

911 Telecommunicator

American Medical Response, AMR
New Haven, CT
08.2003 - 01.2007
  • Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
  • Documented all relevant details from each call in computer-aided dispatch system.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Maintained contact with callers until help arrived at scene.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Evaluated incoming calls for accuracy and completeness of information received.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
  • Dispatched appropriate personnel to respond to emergency situations.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Promoted to Chief Training officer- trained all new CRO's

Education

Bachelor of Science - Healthcare

CT STATE Capital
Hartford
06-2027

Skills

  • Calm and level-headed under duress
  • Conflict resolution
  • Patient assessments
  • Time management
  • Task delegation
  • Goal oriented
  • Problem-solving aptitude
  • Adaptability

Timeline

Medical Assistant

Starling Physicians
07.2013 - Current

Supervisor

Hunters Ambulance
01.2008 - 11.2010

911 Telecommunicator

American Medical Response, AMR
08.2003 - 01.2007

Bachelor of Science - Healthcare

CT STATE Capital

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