Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Ayer

Currituck,NC

Summary

Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant - Tandem Inc.
05.2024 - Current
  • Greeted visitors with a smile and provided friendly service, professionally handling every need.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered in-depth training to workers in all areas to promote strong team performance.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Customer Service Cashier

H2OBX
06.2023 - 08.2023
  • Arranged and replenished service desk displays, merchandise racks, and bottled beverage refrigerators approximately three times a day.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.

Childcare Assistant

Ymca South Hampton Roads
09.2022 - 06.2023
  • Fostered physically and emotionally safe and supportive environment characterized by efficient and effective routines, clear expectations and organization that maximized student learning.
  • Encouraged and facilitated interaction between students with special needs and/or behavioral disorders and their peers.
  • Participated in the development of age-appropriate weekly lesson plans to address cognitive, physical, social and emotional growth of around 100 students.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Responded appropriately to inquiries from parents and guardians.

Education

Bachelor of Science - Elementary Education

Mid-Atlantic Christian University
Elizabeth City, NC
05-2027

Associate of Arts -

College of The Albemarle
Elizabeth City, NC
05-2023

Skills

  • Customer service
  • Employee training
  • Cash handling
  • POS systems
  • Conflict resolution techniques
  • Multitasking and organization
  • Employee engagement

Timeline

Crew Trainer

McDonald's Restaurant - Tandem Inc.
05.2024 - Current

Customer Service Cashier

H2OBX
06.2023 - 08.2023

Childcare Assistant

Ymca South Hampton Roads
09.2022 - 06.2023

Bachelor of Science - Elementary Education

Mid-Atlantic Christian University

Associate of Arts -

College of The Albemarle

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