Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Ayers

Peoria,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Collections Agent

Progressive Leasing
05.2022 - 12.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Customer Service Representative

Home Depot
08.2020 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information .

Diet Aide

Phoenix Mountain Post Acute
08.2019 - 08.2020
  • Streamlined meal prep processes by organizing workstations efficiently and assembling dishes according to standardized recipes.
  • Demonstrated adaptability by adjusting menus or meal components as needed due to changes in patient conditions or availability of ingredients.
  • Upheld efficiency of meal services by pre-setting 13 tables before patients arrived.

Receptionist

Phoenix Mountain Post Acute
08.2018 - 08.2019
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Apollo High School
8045 N 47th Ave
05.2016

Skills

  • Delinquent account management
  • Account management
  • Critical thinking
  • Data entry
  • Active listening
  • Time management

Timeline

Collections Agent

Progressive Leasing
05.2022 - 12.2024

Customer Service Representative

Home Depot
08.2020 - 05.2022

Diet Aide

Phoenix Mountain Post Acute
08.2019 - 08.2020

Receptionist

Phoenix Mountain Post Acute
08.2018 - 08.2019

High School Diploma -

Apollo High School

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Jenna Ayers