Jenna Baird
Akron,OH
Summary
Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.
Professional with significant experience in passenger service and operations. Adept at managing boarding processes, resolving customer inquiries, and ensuring compliance with airline policies. Strong focus on teamwork, adaptability, and achieving results. Reliable and effective in dynamic environments, with skills in communication, problem-solving, and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Customer Service and Gate Agent
Unifi
10.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Assigned seating to passengers based on availability and preferences.
Household Supervisor
Baird LCC
03.1997 - Current
- Healthcare provider
- Chef
- Housekeeper
- Maintenance ground keeper
- Referee
- Banker
- 24 hours a day
- Coordinated activities to foster health and wellness for active household.
- Planned and cooked meals with consideration to multiple dietary restrictions.
- Monitored expenses and income for [Number]-member household.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Conducted required fire drills and emergency preparedness drills.
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Collaborated with housing administration to purchase new units when necessary.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Developed complex budget and forecasting scenarios to determine long-range planning for building operations.
STNA
Pebble Creek Nursing Center
08.1998 - 10.2006
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Organized games and other activities to engage clients and offer mental stimulation.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
- Guaranteed accurate, timely flow of information by maintaining [Number] patient charts and updating healthcare team on patient status.
- Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Education
Some College (No Degree) - Nursing
University of Akron
Akron OhHigh School Diploma -
Green High School
Green, OH05.1991
STNA - Nursing
Portage Lakes Career Center
Green, OH05.1991
Skills
- Processes and procedures
- Goal-oriented
- Improvement plan knowledge
- Experience in leadership
- Brand Promotion
- Emergency Situations Management
- Company Culture and Values
- Adult AED and CPR
- Problem-Solving
- Public Interaction
- Passenger Behavior Monitoring
- Team Collaboration
- Problem Solving
- Training and Coaching
Timeline
Customer Service and Gate Agent
Unifi
10.2023 - Current
STNA
Pebble Creek Nursing Center
08.1998 - 10.2006
Household Supervisor
Baird LCC
03.1997 - Current
Some College (No Degree) - Nursing
University of Akron
High School Diploma -
Green High School
STNA - Nursing
Portage Lakes Career Center
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