Jenna Baleta
Johannesburg South Africa
Summary
Results-driven Business Management graduate with a proven track record in high-pressure operations and stakeholder coordination. Eager to leverage strong communication and problem-solving skills to drive revenue growth in a dynamic sales environment.
Overview
3
3
years of professional experience
Work History
Operations Controller
Community Security Organisation
Johannesburg South Africa
07.2022 - 05.2025
- Managed high-volume, time-critical operations in a 24/7 environment, prioritising requests and delivering rapid, outcome-driven solutions.
- Monitored real-time performance data and KPIs to improve response efficiency, accuracy, and service outcomes.
- Coordinated cross-functional teams and resources to meet fluctuating demand and maximise operational coverage.
- Led high-stakes communication with multiple stakeholders, ensuring clarity, accountability, and fast decision-making under pressure.
Education
Bachelor of Commerce - Business Management
Varsity College, Sandton
Johannesburg South Africa 11.2023
Skills
KPI Optimization
Stakeholder Engagement
CRM & Data Management
Resource Allocation
Conflict Resolution
Accomplishments
Operations Controller of the Year, 2023 & 2024. Recognised for top performance.
Timeline
Operations Controller
Community Security Organisation
07.2022 - 05.2025
Bachelor of Commerce - Business Management
Varsity College, Sandton