Jenna Bard
Alsip,IL
Summary
Looking for a new opportunity where I can excel and establish an enjoyable, successful career.
Customer service professional with proven track record in handling customer inquiries and resolving issues. Valued for dependability and adaptability in team settings and dynamic environments. Skilled in communication and active listening, ensuring customer satisfaction.
Overview
15
15
years of professional experience
Work History
Licensed Customer Service Representative
InsZone Insurance Services
01.2024 - 02.2025
- Merged from ISU Coverall Insurance Services, LLC
- Personal Lines/Commercial Lines Account Manager in an insurance agency writing personal and commercial insurance policies, phone/email to and from insureds as well as working with 30+ insurance companies, maintained files for a customer base of 1,000-2,000, solved problems of insured with a professional attitude, completed documentation for product and service sales, maintained productive relationships with existing customers through exceptional follow-up after sales, gathered information to quote, remained a professional relationship with all agents
- Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
- Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
- Enhanced client relationships by providing personalized service and attention to detail.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Licensed Customer Service Representative
ISU Coverall Insurance Group
07.2016 - 01.2024
- Customer service/Personal Lines Manager in an insurance agency writing personal insurance policies, phone/email to and from insureds as well as working with 15+ insurance companies, training employees on our quoting system, maintained files for a customer base of 500-1,000, solved problems of insured with a professional attitude, completed documentation for product and service sales, maintained productive relationships with existing customers through exceptional follow-up after sales, gathered information to quote, remained a professional relationship with all agents
- Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
- Enhanced client relationships by providing personalized service and attention to detail.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Licensed Customer Service Representative
Cooper & Allison Insurance Agency, LLC
01.2014 - 03.2016
- Customer service in an insurance agency writing commercial insurance policies, phone/email to and from insureds as well as working with 30+ insurance companies, maintained files for a customer base of 1,000-1,500 insureds, solved problems of insured with a professional attitude, gathered information from the insured to quote, called clients with calculated premiums, refunds and arranged payment methods, managed current clients records, updated current information, marketed several types of insurance policies to prospective insurance companies
Part-Time Bartender
The Forge Pub
10.2014 - 03.2015
- Prepare alcohol or non-alcohol beverages, interact with customers, take orders and serve drinks, check customers' identification and confirm it meets legal drinking age, cash handling, restock and replenish bar inventory and supplies, keep bar area clean at all times, clean, sweep, mop after hours
Administrative Assistant / Receptionist
Russ Kobel & Associates
09.2009 - 01.2014
- Administrative assistant/receptionist in an insurance agency responsible for updating records in the agency management system, input and update different types of records, responsible for maintaining the office files, scanned and entered all files into computer system to become a paperless office, greet customers, answer the phone, take messages, and set up meetings, typing correspondence, sending out emails and faxes, making copies and sorting the mail, keeping inventory of office supplies and ensuring that office machines are kept in working order
Education
High School Diploma -
Alan B. Shepard
Palos Heights, IL01.2009
Skills
- Exceptional listener
- Excellent interpersonal skills
- Fast learning
- Multitasking
- Punctual
- Hard working
- Intrigued with learning
- Devoted
- Trustworthy
- Reliable
- Proactive
- Loyal
Timeline
Licensed Customer Service Representative
InsZone Insurance Services
01.2024 - 02.2025
Licensed Customer Service Representative
ISU Coverall Insurance Group
07.2016 - 01.2024
Part-Time Bartender
The Forge Pub
10.2014 - 03.2015
Licensed Customer Service Representative
Cooper & Allison Insurance Agency, LLC
01.2014 - 03.2016
Administrative Assistant / Receptionist
Russ Kobel & Associates
09.2009 - 01.2014
High School Diploma -
Alan B. Shepard
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