Jenna Barker

Providing exceptional customer service by collaborating with customers, employers, and healthcare providers to efficiently navigate claims and systems, ensuring a smooth and positive experience throughout the process.

• Coordinated case management services to ensure timely and effective support for clients.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Gained knowledge in FMLA, STD, and LTD claims.
• Effectively navigated
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Provide efficient transaction processing to maintain accurate financial records and customer satisfaction.
• Deliver prompt customer service, resolving inquiries to ensure a positive banking experience.

• Provided comprehensive support to clients by addressing account inquiries and facilitating reservation changes via phone, email, and live chat.
• Maintained high levels of customer satisfaction by efficiently resolving issues and ensuring a seamless service experience.

• Efficiently managed incoming calls to facilitate customer requests for service activation and deactivation, ensuring seamless transitions for client relocations.
• Provided thorough customer support, addressing inquiries and resolving issues to maintain high satisfaction levels.
• Accurately entered sensitive customer information into the company database, upholding strict data privacy standards.

• Managed weekly scheduling and inventory maintenance, ensuring accurate data entry into the Point of Sale system.
• Processed product orders to maintain optimal stock levels and meet customer demand.
• Addressed customer service inquiries and resolved complaints, maintaining positive client relationships and store reputation.