Claims Adjuster
Allcat Claims Service
San Antonio, TX
07.2024 - Current
- Maintained accurate documentation of all claim activity within designated system.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Conducted witness interviews to assist claim information gathering process.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Completed required investigations on referred files within established timeframes.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Engaged in continuous learning to stay current with industry trends and best practices in claims management.
- Calculated and authorized payment of claims within designated authority level.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Assisted Bodily Injury claims by gathering treatment and medical information
