Jenna Bechtel
Davenport,Florida
Summary
Proven ability to excel in high-pressure environments, demonstrated through a successful tenure at Chef Mickeys, where I effectively managed multiple tasks and maintained calm under pressure. Skilled in cash management and customer service, I significantly contributed to enhancing guest satisfaction and operational efficiency. My assertiveness and strong multitasking abilities have consistently driven positive outcomes in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Assignor/Seater
Chef Mickeys
06.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Manager's Assistant
Starbucks
08.2021 - 05.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Merchandise Associate
Akron Canton Jellystone Theme Park
06.2017 - 03.2021
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated signage and price tags to reflect current sales.
Restaurant Hostess
Papa Gyros Greek Grill
01.2016 - 01.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Early Childhood Education
Kent State University
Kent, OHSkills
- Cash management
- Retail experience
- Customer service
- Strong multitasking
- Assertiveness
Timeline
Assignor/Seater
Chef Mickeys
06.2023 - Current
Manager's Assistant
Starbucks
08.2021 - 05.2023
Merchandise Associate
Akron Canton Jellystone Theme Park
06.2017 - 03.2021
Restaurant Hostess
Papa Gyros Greek Grill
01.2016 - 01.2018
Early Childhood Education
Kent State University
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