Jenna Bencivenga
Hendersonville,TN
Summary
Experienced operations and store manager known for high energy and a proven ability to inspire teams to exceed productivity and process benchmarks. Adept at leveraging process improvements, talent management, and strategic planning to drive operational excellence and deliver exceptional results.
Overview
23
23
years of professional experience
Work History
Operations Supervisor-Pick/Pack, Outbound, Returns
Gap Inc. Distribution Center
09.2021 - 10.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the building.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Successfully rolled out the implementation and training of new company software for the Returns department. This resulted in budget savings from approximately -18k to positive 7k for the 3rd quarter.
- Experience with working with WMS (Warehouse Management System) and various Microsoft Office Apps.
- Spearheaded the building's efforts as Captain of the 'Fun Committee', overseeing the creation, planning, and communication of engaging events for the entire team. Executed series of impactful team-building activities that boosted morale, fostered collaboration, and inspired enthusiasm for team members at all levels.
General Manager- Store Team Leader
Bargain Hunt
06.2018 - 06.2021
- Recruited to oversee total store operations including Human Resources, Loss Prevention, Inbound/Outbound Merchandise Logistics, Warehousing, and Salesfloor functions—and held directly accountable for driving overall store and team performance, ensuring operational excellence, optimizing labor/budget expenses, and maximizing location profitability.
- Set strategic direction and managed operations through an Assistant Store Leader, four department Team Leaders, and 26–31 team members.
- Developed and fostered an internal talent management system that empowered team leaders to mentor team members for potential career advancements.
- Revitalized store operations and reshaped a team resistant to change by implementing targeted talent initiatives and cultural enhancements. Enhanced profit margins by strategically restructuring the store layout to streamline inventory management, refine budget planning, and bolster sales performance to drive an 8% sales growth comp.
Assistant Manager- Operations/ Logistics
Target
10.2014 - 02.2018
- Strategically steered operations of a large-scale logistics team, including using dynamic technology to manage inbound and outbound receiving processes, manage freight flow, coordinate replenishment transitions, and optimize productivity alongside backroom warehouse inventories.
- Championed workplace safety as Safety Captain, implementing rigorous safety initiatives and achieving an incident-free milestone of over 3 years.
- Reduced damage and repair costs by introducing preventive maintenance protocols in collaboration with the Property Management Team Leader.
- Managed RFID inventory initiatives and spearheaded e-commerce projects—including Ship-to-Store and Store Pick-Up processes—to enhance operational efficiency.
- Served as the District Logistics Trainer by mentoring, coaching, and training interns, peers, and new hires.
Assistant Manager- General Merchandise & Apparel
Target
09.2001 - 10.2014
- Strategically steered operations of a large-scale logistics team, including using dynamic technology to manage inbound and outbound receiving processes, manage freight flow, coordinate replenishment transitions, and optimize productivity alongside backroom warehouse inventories.
- Championed workplace safety as Safety Captain, implementing rigorous safety initiatives and achieving an incident-free milestone of over 3 years.
- Reduced damage and repair costs by introducing preventive maintenance protocols in collaboration with the Property Management Team Leader.
- Managed RFID inventory initiatives and spearheaded e-commerce projects—including Ship-to-Store and Store Pick-Up processes—to enhance operational efficiency.
- Served as the District Logistics Trainer by mentoring, coaching, and training interns, peers, and new hires
Education
BBA - Business Management
Middle Tennessee State University
Murfreesboro, TN2006
Skills
- Operational Efficiency & Workflow Optimization: Mastery in streamlining processes, enforcing safety standards, and driving overall operational excellence
- Talent Development & Leadership: Proven expertise in recruiting, onboarding, mentoring, and building high-performance teams through effective performance management and pipeline creation
- Financial Oversight & Reporting: Strong background in budget oversight, financial responsibility, and crafting actionable financial/operational reports
- Collaborative & Results-Driven Leadership: Inspires confidence and energy through cross-functional teamwork, innovative thinking, and a strategic approach to problem-solving and process optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Supervisor-Pick/Pack, Outbound, Returns
Gap Inc. Distribution Center
09.2021 - 10.2024
General Manager- Store Team Leader
Bargain Hunt
06.2018 - 06.2021
Assistant Manager- Operations/ Logistics
Target
10.2014 - 02.2018
Assistant Manager- General Merchandise & Apparel
Target
09.2001 - 10.2014
BBA - Business Management
Middle Tennessee State University
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