Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Bengtson

La Valle,WI

Summary

Dynamic professional with a proven track record at Advance America, excelling in team leadership and customer service. Skilled in developing training programs that enhance staff performance and operational efficiency. Known for a positive attitude and effective problem-solving, ensuring high standards of service delivery and client satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shift Leader

Taco Bell
Wisconsin Dells, WI
03.2025 - Current
  • Assisted in training new staff on daily procedures and customer service standards.
  • Supported inventory management by restocking supplies efficiently.
  • Communicated effectively with team members to ensure smooth shift transitions.

Trainer

Taco Bell
Mauston, WI
05.2024 - 03.2025
  • Delivered engaging training sessions on customer service and operational procedures.
  • Assisted in onboarding new team members, ensuring understanding of company standards.
  • Utilized learning management systems to track employee progress and compliance.
  • Collaborated with management to identify training needs and develop relevant content.

Center Manager

Advance America
Reedsburg, WI
09.2007 - 04.2019
  • Directed daily operations to enhance service delivery and customer satisfaction.
  • Developed and implemented training programs for staff to improve performance and compliance.
  • Managed financial reporting processes, ensuring accuracy and adherence to company policies.
  • Analyzed operational workflows, identifying areas for efficiency improvements and cost reductions.

Personal Care Assistant

Maple Ridge Assisted Living
Reedsburg, WI
12.2005 - 08.2007
  • Provided compassionate care and support to clients with daily living activities.
  • Assisted in developing personalized care plans based on individual needs and preferences.
  • Monitored client health, documenting changes and reporting concerns to healthcare professionals.
  • Coordinated transportation and scheduled appointments to ensure timely medical access for clients.

Education

Wonewoc Center School
Wonewoc, WI
06.1999

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule

Certification

Servsafe

Timeline

Shift Leader

Taco Bell
03.2025 - Current

Trainer

Taco Bell
05.2024 - 03.2025

Center Manager

Advance America
09.2007 - 04.2019

Personal Care Assistant

Maple Ridge Assisted Living
12.2005 - 08.2007

Wonewoc Center School