Jenna Betts
Watford City
Summary
Dedicated hospitality professional with over 10 years of experience in the hospitality industry, with over 10 years in management positions. Successfully overseeing General Manager for two different properties. Proven track record of enhancing guest satisfaction and driving revenue growth through effective marketing strategies. Over 20 years of customer service expertise, with a strong ability to lead teams, foster relationships, and cultivate a positive atmosphere. Committed to delivering exceptional experiences and achieving operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
General Manager
Comfort Inn Hotel
Watford City
05.2024 - 12.2024
- Managed daily hotel operations to deliver exceptional guest experiences.
- Supervised staff training programs to enhance employee performance.
- Oversaw budgeting and financial reporting for effective operational management.
- Developed marketing strategies to attract guests and increase occupancy rates.
- Ensured compliance with health and safety regulations across the property.
- Monitored inventory levels and ordered supplies to support seamless operations.
- Resolved customer complaints promptly while maintaining high service standards.
- Collaborated with local businesses to strengthen community partnerships.
Optometric Technician
Eyes By Design
Watford City
03.2023 - 04.2024
- Assisted patients with vision tests and equipment setup.
- Conducted preliminary eye exams and recorded patient information.
- Educated patients on proper contact lens usage and care techniques.
- Coordinated patient appointments and maintained scheduling software updates.
- Communicated effectively with doctors regarding patient needs and test results.
- Provided technical support for various optical instruments and systems.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Contacted insurance companies to verify coverage information prior to treatment.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
General Manager
Comfort Inn & Suites
Watford City
11.2022 - 03.2023
- Supervised staff and coordinated training programs for new employees.
- Oversaw budgeting and financial reporting for hotel operations.
- Handled guest complaints promptly to maintain high satisfaction levels.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained the hotel waterpark, overseeing birthday parties, thereby increasing revenue.
- Supervised staff scheduling to optimize shifts and enhance team efficiency.
- Maintained cleanliness, brand standards, top quality of 116 room
Business Development Executive
Youngstown Harley-Davidson
Youngstown
05.2021 - 11.2022
- Collaborated with team members to develop promotional events and strategies.
- Assisted customers in identifying suitable motorcycle models and accessories.
- Engaged with customers through social media channels to enhance brand presence.
- Created all VIP appointments.
- The only Harley-Davidson with a bar and restaurant used this as a marketing strategy, bringing customers in, as well as planning events with local bands to draw in clientele.
- Provided support in maintaining updated product knowledge and inventory levels.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Collaborated with sales team members to identify target markets and develop sales strategies.
Optometric Technician
Bloomberg Eyecare
Boardman
11.2019 - 04.2021
- Assisted patients with vision tests and equipment setup.
- Conducted preliminary eye exams and recorded patient information.
- Checked patient records for accuracy and updated them when necessary.
- Maintained a clean work environment by sterilizing instruments after each use.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Ensured that all medical equipment was functioning properly before use.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Prepared invoices for services rendered and collected payments from patients.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Collaborated with the doctors from the Cleveland Clinic, every Tuesday and Thursday, preparing to send patients for cataract and LASIK surgery.
Assistant General Manager
Holiday Inn Express Hotel Suites
Casper
02.2014 - 12.2018
- Started out in housekeeping, within a month moved to front desk agent, then progressed to the AGM within 6 months.
- Worked in every department where help was needed.
- Trained new hire employees; all OPERA training was performed by me.
- Trained and supervised front desk staff on customer service protocols.
- Assisted in budgeting and forecasting for hotel financial performance.
- Managed daily hotel operations and ensured service standards were met.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Ensured compliance with company policies, procedures, and regulations.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Monitored competitor activity and market trends to stay competitive.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Education
High School Diploma -
Natrona County High School
Casper, WY06-2003
Skills
- Financial management
- Guest relations
- Staff training
- Marketing strategy
- Operational oversight
- Customer relationship management
- Inventory control
- Time management
- Team building
- Conflict resolution
- Leadership
- Team training and development
Timeline
General Manager
Comfort Inn Hotel
05.2024 - 12.2024
Optometric Technician
Eyes By Design
03.2023 - 04.2024
General Manager
Comfort Inn & Suites
11.2022 - 03.2023
Business Development Executive
Youngstown Harley-Davidson
05.2021 - 11.2022
Optometric Technician
Bloomberg Eyecare
11.2019 - 04.2021
Assistant General Manager
Holiday Inn Express Hotel Suites
02.2014 - 12.2018
High School Diploma -
Natrona County High School